ServiceNow CIS-CSM Exam Syllabus
Start Free CIS-CSM Exam Practice After Reviewing the Topics
Before starting your CIS-CSM exam preparation, it is recommended to review the complete ServiceNow Certified Implementation Specialist - Customer Service Management exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free CIS-CSM questions. We also provide premium CIS-CSM practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
ServiceNow
Vendor
CIS-CSM
Exam Code
257
Total Questions
4
Total Exam Domains
ServiceNow CIS-CSM Exam Objectives
| Section 1: Engagement Methodology and Project Planning | |
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Weight: 5% |
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| Section 2: Customer Service Management System Setup and Configuration | |
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Weight: 60% |
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| Section 3: Customer Service Management Integration | |
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Weight: 10% |
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| Section 4: CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics | |
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Weight: 25% |
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| Info | |