ServiceNow CIS-CSM Exam Topics
Certified Implementation Specialist - Customer Service Management
Total Questions: 229What is Included in the ServiceNow CIS-CSM Exam?
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ServiceNow CIS-CSM Exam Overview :
| Exam Name | Certified Implementation Specialist - Customer Service Management |
| Exam Code | CIS-CSM |
| Official Information | https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf |
| See Expected Questions | ServiceNow CIS-CSM Expected Questions in Actual Exam |
| Take Self-Assessment | Use ServiceNow CIS-CSM Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
ServiceNow CIS-CSM Exam Topics :
| Section | Weight | Objectives |
|---|---|---|
| Engagement Methodology and Project Planning | 5% |
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| Customer Service Management System Setup and Configuration | 60% |
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| Customer Service Management Integration | 10% |
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| CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics | 25% |
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Updates in the ServiceNow CIS-CSM Exam Topics:
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