ServiceNow CIS-CSM Exam Syllabus
Start Free CIS-CSM Exam Practice After Reviewing the Topics
Before starting your CIS-CSM exam preparation, it is recommended to review the complete ServiceNow Certified Implementation Specialist - Customer Service Management exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free CIS-CSM questions. We also provide premium CIS-CSM practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
ServiceNow CIS-CSM Exam Objectives
| Section | Weight | Objectives |
|---|---|---|
| Engagement Methodology and Project Planning | 5% |
|
| Customer Service Management System Setup and Configuration | 60% |
|
| Customer Service Management Integration | 10% |
|
| CSM Portal, Knowledge Management, Service Catalog, Communities and Performance Analytics | 25% |
|
| Official Information | https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf |
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