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Free ServiceNow CIS-CSM Exam Practice Questions

ServiceNow CIS-CSM Exam

Certified Implementation Specialist - Customer Service Management

Total Questions: 257
Last Updated : 01-07-2026
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ServiceNow CIS-CSM Exam Sample Questions & Answers

Q1.

Out-of-the-box. cases are automatically closed after how many days?

Q2.

In the Customer Service Management space what defines the term asset?

Q3.

Which capabilities does the integration with Microsoft Outlook add-in offer? (Choose two.)

Q4.

To which entities can Special Handling Notes be applied out of the box?

Q5.

Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)

Solutions:
Question: 1 Answer: C
Question: 2 Answer: B
Question: 3 Answer: A, C
Question: 4 Answer: A
Question: 5 Answer: A, B
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Maxie 10 hours ago
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