Salesforce Service-Cloud-Consultant Exam Syllabus
Salesforce Certified Service Cloud Consultant
Total Questions: 198What is Included in the Salesforce Service-Cloud-Consultant Exam?
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Salesforce Service-Cloud-Consultant Exam Overview :
Exam Name | Salesforce Certified Service Cloud Consultant |
Exam Code | Service-Cloud-Consultant |
Official Information | https://trailhead.salesforce.com/credentials/servicecloudconsultant |
See Expected Questions | Salesforce Service-Cloud-Consultant Expected Questions in Actual Exam |
Take Self-Assessment | Use Salesforce Service-Cloud-Consultant Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
Salesforce Service-Cloud-Consultant Exam Topics :
Section | Weight | Objectives |
---|---|---|
Industry Knowledge: | 10% |
|
Implementation Strategies: | 15% |
|
Service Cloud Solution Design: | 16% |
|
Knowledge Management: | 9% |
|
Interaction Channels: | 10% |
|
Case Management: | 15% |
|
Contact Center Analytics: | 5% |
|
Integration and Data Management: | 5% |
|
Service Console: | 15% |
|
Updates in the Salesforce Service-Cloud-Consultant Exam Syllabus:
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