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Salesforce Service-Cloud-Consultant Exam

Salesforce Certified Service Cloud Consultant

Total Questions: 150

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Salesforce Service-Cloud-Consultant Questions


what approach should a consultant use to ensure that knowledge search

only display articles for a servcie agents product specialization ?


universal containers wants to unify channels and manage agent workload with omni-channel routing.what required step should a consultant address

before configuring omni channel ?what required step should a consultant address before configuring omni channel ?


Universal Containers is changing their case management system to salesforce. All active accounts, contacts, open cases and closed cases for the

past five years must be migrated to salesforce for go-live.

Which approach should the consultant use for date migration?


Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling

email from five different time zones.

Which solution should a consultant recommend?


Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge -Centered Support (KCS)


Which two benefits can be expected from KCS adoption?

Choose 2 answers

Question: 1 Answer: D
Question: 2 Answer: D
Question: 3 Answer: B
Question: 4 Answer: B
Question: 5 Answer: C, D

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