Free Service-Cloud-Consultant Exam Questions - Salesforce Service-Cloud-Consultant Exam
Salesforce Certified Service Cloud ConsultantTotal Questions: 388
Based on Official Syllabus Topics of Actual Salesforce Service-Cloud-Consultant Exam
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Salesforce Service-Cloud-Consultant Questions
Contact Center management must be notified whenever an Open Case has not been touched for 24 hours. Which feature should a Consultant use to meet this requirement?
A Service Manager has recently implemented Salesforce Knowledge. Which three metrics should the Manager use to measure the success of the implementation? Choose 3 answers
A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. Which reporting solution should be recommended?
The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance.
What should a consultant recommend to address this problem?
Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.
What configuration should a consultant recommend?
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