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Free Service-Cloud-Consultant Exam Questions - Salesforce Service-Cloud-Consultant Exam

Salesforce Service-Cloud-Consultant Exam

Salesforce Certified Service Cloud Consultant

Total Questions: 378

Based on Official Syllabus Topics of Actual Salesforce Service-Cloud-Consultant Exam

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Understand the Actual Service-Cloud-Consultant Exam Syllabus, Format, and Question Types

Get official information about the syllabus and format of the exam to set an effective study plan. This information helps you to know what type of questions and topics will appear in the Salesforce Service-Cloud-Consultant exam. Don’t waste your time and concentrate on such learning content which is expected in the actual exam.

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Salesforce Service-Cloud-Consultant Questions

Q1.

Contact Center management must be notified whenever an Open Case has not been touched for 24 hours. Which feature should a Consultant use to meet this requirement?

Q2.

A Service Manager has recently implemented Salesforce Knowledge. Which three metrics should the Manager use to measure the success of the implementation? Choose 3 answers

Q3.

A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. Which reporting solution should be recommended?

Q4.

The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance.

What should a consultant recommend to address this problem?

Q5.

Service Console users work on dozen of cases at one time, and often need to update a case they worked on earlier in the day.

What configuration should a consultant recommend?

Solutions:
Question: 1 Answer: C
Question: 2 Answer: A, C, E
Question: 3 Answer: A
Question: 4 Answer: B
Question: 5 Answer: D

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