Salesforce Contact Center Accredited Professional (AP-226) Exam Syllabus
Start Free Contact Center Accredited Professional (AP-226) Exam Practice After Reviewing the Topics
Before starting your Contact Center Accredited Professional (AP-226) exam preparation, it is recommended to review the complete Salesforce Contact Center Accredited Professional exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free Contact Center Accredited Professional (AP-226) questions. We also provide premium Contact Center Accredited Professional (AP-226) practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
Salesforce Contact Center Accredited Professional (AP-226) Exam Objectives
| Section | Weight | Objectives |
|---|---|---|
| Discovery | 20% | This section covers conducting interviews to define personas and identifying features and third-party systems to map use cases. |
| Design | 29% | This section covers mapping Contact Center Functionalities to the requirements and designing robust solutions. it also covers contact center personas and measuring the metrics for contact center program. |
| Implement | 41% | This section covers designing and setting up the contact center functionality and validating email functionality. It covers validating self-service functionality and how in a given scanerio a candidate can validate Omni-channel validity. |
| Deploy | 10% | This section of the exam deals with the right implementation process and how to document channel-related cut-over requirements. It also covers collection of data migrate related to Contact Center. |
| Official Information | https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226 |
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