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Salesforce Accredited Agentforce Communications Professional (AP-203) Exam Syllabus

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Before starting your Salesforce Accredited Agentforce Communications Professional (AP-203) exam preparation, it is recommended to review the complete Salesforce Accredited Agentforce Communications Professional exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free Salesforce Accredited Agentforce Communications Professional (AP-203) questions. We also provide premium Salesforce Accredited Agentforce Communications Professional (AP-203) practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Salesforce
Vendor
Salesforce Accredited Agentforce Communications Professional (AP-203)
Exam Code
77
Total Questions
3
Total Exam Domains

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Salesforce-Communications-Cloud EXAM QUESTIONS

Salesforce Accredited Agentforce Communications Professional (AP-203) Exam Objectives

Section 1: Discovery
Weight:
24%
  • Given a description of a customer's IT ecosystem, use architectural guiding principles to assess the current architecture.
  • Given a customer's business pain points, objectives, and budget, determine the KPIs that deliver a transformational implementation outcome.
  • Given a list of a customer's vision and goals, choose the appropriate products to use within Salesforce Communications Cloud.
  • Given a customer scenario, map and document the business process, personas, and requirements.
  • Given the current and expected volumes of data, document and understand platform constraints and the impact on Communications Cloud.
  • Map current business processes, personas, and requirements, to native Communications Cloud functionality and off-platform solutions.
 
Section 2: Planning and Design
Weight:
60%
  • Given processes / requirements, use architectural guidelines and best practices to rationalize, model, and design a scalable product catalog
  • Given a delivery/implementation scenario, describe the appropriate decomposition scenarios for commercial products.
  • Given a set of order fulfillment requirements, design orchestration flows that align to architectural guidelines and best practices.
  • Given a set of order capture/quoting requirements, design quoting and order capture flows that align to architectural guidelines.
  • Given a set of business data requirements, create a scalable and extensible migration strategy to ensure data quality and a seamless migration.
  • Given a set of user stories, identify the priority, dependency and size for each story to align them to respective sprints.
  • Given a set of asset management requirements, design the asset management and MACD flows.
 
Section 3: Delivery
Weight:
16%
  • Based on the final design for a given project, determine what can be implemented OOTB vs needing customization work.
  • Based on the final design for a project, determine how to deliver/implement the architecture, catalog, order capture/management components.
  • Create a data migration strategy considering the legacy and to-be system landscape.
 
Info
https://trailheadacademy.salesforce.com/certificate/exam-communications-cloud-ap---AP-203