Salesforce CRT-261 Exam Syllabus
Certification Preparation for Service Cloud Consultant
Total Questions: 388What is Included in the Salesforce CRT-261 Exam?
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Salesforce CRT-261 Exam Overview :
Exam Name | Certification Preparation for Service Cloud Consultant |
Exam Code | CRT-261 |
Actual Exam Duration | 720 minutes |
Expected no. of Questions in Actual Exam | 60 |
Official Information | https://trailhead.salesforce.com/en/academy/classes/crt261-certification-preparation-for-service-cloud-consultant/ |
See Expected Questions | Salesforce CRT-261 Expected Questions in Actual Exam |
Take Self-Assessment | Use Salesforce CRT-261 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
Salesforce CRT-261 Exam Topics :
Section | Weight | Objectives |
---|---|---|
Industry Knowledge | 10% | |
Implementation Strategies | 15% | |
Service Cloud Solution Design | 16% | |
Knowledge Management | 9% | |
Interaction Channels | 10% | |
Case Management | 15% | |
Contact Center Analytics | 5% | |
Integration and Data Management | 5% | |
Service Console | 15% |
Updates in the Salesforce CRT-261 Exam Syllabus:
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