Free CRT-261 Exam Questions - Salesforce CRT-261 Exam
Prepare for your Service Cloud Consultant Certification Exam
Total Questions: 177Salesforce CRT-261 Exam - Prepare from Latest, Not Redundant Questions!
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Salesforce CRT-261 Questions
Universal Containers wants to automate case management for the web support team.
When new cases come in from the website they should be routed to the support team to work in
the order that they are submitted.
Which approach should a Consultant implement?
Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue
improving KPIs, CK wants to know where to focus its efforts next.
Which Knowledge dashboard should a consultant use?
Universal containers would like for articles to be suggested to agents based on
information they are typing into the case. What solution should a consultant
recommend?
vp of service at universal containers wants to make it easier and faster for support reps to send knowldge articles to customers.What should a consultant
configure to satisy this request ?
universal containers has regional contact centers around the world. Support Managers have asked to see support metrics for their region by default.
Which two strategies should a consultant recommend?
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