Oracle 1Z0-1064-22 Exam Topics

Oracle 1Z0-1064-22 Exam Overview :

Exam Name:	Oracle B2B Service 2022 Implementation Professional
Exam Code:	1Z0-1064-22
Certifications:	Oracle Cloud , Oracle SaaS - CX Certifications
Actual Exam Duration:	90 minutes
Expected no. of Questions in Actual Exam:	58
Exam Registration Price:	$250
See Expected Questions:	Oracle 1Z0-1064-22 Expected Questions in Actual Exam

Oracle 1Z0-1064-22 Exam Objectives :

Section	Objectives
Initial Setup	Enable B2B Service features Describe the B2B Service security model Use Functional Setup Manager (FSM)
Service Request (SR) Management	Set up SR creation and handling Configure a Service Request Category Describe common SR processing activities Identify common SR searches Configure a Service Catalog Implement an SR assignment mapping
Entitlements	Describe entitlement concepts (coverage, milestones) Manage milestones Set up standard coverage Set up default coverage Configure action plans
Knowledge Management (KM)	Identify KM enablement activities (products/categories, security, features) Author KM articles Set up 'My Knowledge' page
Digital Customer Service (DCS)	Describe DCS architecture components (themes, templates, pages) Describe DCS enablement activities (profiles, roles, authentication) Describe DCS components (products, contact, KM, SR creator, admin) Create and Configure a DCS Application
Omnichannel Communications	Perform Email set up a-ctivities (inbound setup, outbound setup, templates) Configure CTI notifications Configure media toolbar Configure Chat Configure Work Routing Configure Agent Notifications
Productivity Features	Set up Hotkeys Set up SmartText Enable SR Audit
Advanced Configuration, Integration and Analytics	Identify mechanisms of B2B Service customization Use tools used to configure and customize B2B Service Explain B2B service integration architecture and mechanisms Perform file-based import and export Describe Analytics concepts (infolets, subject areas, queries) Modify an Analytics report
Official Information	https://education.oracle.com/oracle-b2b-service-2022-implementation-professional/pexam_1Z0-1064-22

Updates in the Oracle 1Z0-1064-22 Exam Topics:

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