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Free 1Z0-1064-22 Exam Questions - Oracle 1Z0-1064-22 Exam

Oracle 1Z0-1064-22 Exam

Oracle B2B Service 2022 Implementation Professional

Total Questions: 76
Last Updated : 09-05-2025
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Oracle 1Z0-1064-22 Exam - Prepare from Latest, Not Redundant Questions!

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Oracle 1Z0-1064-22 Exam Sample Questions:

Q1.

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.

Which four steps are required to define this new category?

Q2.

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.

Which three options achieve your customer's requirement?

Q3.

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.

What option could cause this problem?

Q4.

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.

Identify three advantages of selecting the category correctly.

Q5.

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.

What could be causing this behavior?

Solutions:
Question: 1 Answer: A, C, D, F
Question: 2 Answer: B, C, E
Question: 3 Answer: C
Question: 4 Answer: A, C, D
Question: 5 Answer: B
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