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Microsoft MS-740 Exam Syllabus

Microsoft MS-740 Exam

Troubleshooting Microsoft Teams

Total Questions: 121

What is Included in the Microsoft MS-740 Exam?

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Microsoft MS-740 Exam Overview :

Exam Name Troubleshooting Microsoft Teams
Exam Code MS-740
Official Information https://docs.microsoft.com/en-us/learn/certifications/exams/ms-740
See Expected Questions Microsoft MS-740 Expected Questions in Actual Exam
Take Self-Assessment Use Microsoft MS-740 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Microsoft MS-740 Exam Topics :

Section Weight Objectives
Troubleshoot Microsoft Teams voice issues 15-20% Troubleshoot audio and video flow issues
  • troubleshoot audio and video quality issues  
  • troubleshoot call drops  
  • investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs  
Troubleshoot emergency calling issues  
  • configure dynamic emergency calling  
  • identify issues with emergency phone number normalization rules  
  • troubleshoot location detection failures
  • troubleshoot missing locations in outbound calls and missing addresses
  • troubleshoot dial mask issues  
Troubleshoot direct routing issues  
  • troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service  
  • troubleshoot dial plan issues including normalization rules  
  • identify the root cause of direct-dialing call issues by reviewing the SBC log  
  • troubleshoot audio conferencing issues including provisioning and configuration issues
Troubleshoot issues with Microsoft Teams meetings and live events 20-25% Troubleshoot live events issues
  • troubleshoot meeting creation and scheduling issues   
  • troubleshoot recording issues including policies related to recording  
  • investigate issues sharing content and viewing reports  
  • troubleshoot reporting issues including issues with attendance reports and moderated questions  
  • troubleshoot attendee access and playback issues  
  • troubleshoot and optimize networks for Teams live events
  • investigate issues connecting to the service and joining meetings  
Configure and troubleshoot Teams services
  • configure Microsoft Audio Conferencing licensing  
  • troubleshoot dial pad issues  
  • troubleshoot phone number provisioning issues  
  • configure and troubleshoot issues with the Outlook add-in for Teams  
  • troubleshoot issues enabling and configuring audio and video devices for Teams  
  • troubleshoot online and hybrid call queues and auto-attendant issues  
  • troubleshoot user provisioning issues including licensing users, phone number assignments, and policies  
  • troubleshoot issues with phone system features  
  • investigate phone system setup and configuration issues  
Troubleshoot Teams client issues
  • troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux devices  
  • investigate causes for high memory or CPU usage  
  • investigate network issues including network latency  
  • analyze web traffic and review HTTP status codes by using Fiddler and other tools  
  • troubleshoot issues installing and updating client software   
  • troubleshoot performance issues including long times for uploading files and chats slow to load or send  
  • troubleshoot call setup issues  
  • troubleshoot issues adding participants to meetings
Troubleshoot messaging issues
  • troubleshoot message delivery issues  
  • troubleshoot issues attaching files and content to messages  
  • troubleshoot chat notification issues 
Troubleshoot federation issues 10-15% Troubleshoot issues interoperating with Skype for Business
  • investigate chat issues when interoperating with Skype for Business  
  • troubleshoot federation issues between Teams and Skype or Skype for Business  
  • troubleshooting Interop chat scenarios
Troubleshoot Teams federation issues
  • configure federation policies and domain lists
  • verify tenant configuration settings including allowed and blocked domain lists and type of federation 
Troubleshoot issues signing into Microsoft Teams 15-20% Troubleshoot account and network issues
  • verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status  
  • troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)  
  • identify reasons for blocked accounts by reviewing web log data  
  • verify user virtual private network (VPN) configuration settings including split tunneling and client version
  • validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues  
Troubleshoot member sign-in issues
  • investigate authentication issues
  • verify whether an applied conditional access policy prevents sign in  
  • determine whether a user account or the device from which a user attempts to sign in is the cause of a sign-in issue

Updates in the Microsoft MS-740 Exam Syllabus:

Microsoft MS-740 exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual Teams Support Engineer Specialty MS-740 exam on the first attempt, you need to put in hard work on these Microsoft MS-740 questions that provide updated information about the entire exam syllabus. Besides studying actual questions, you should take the Microsoft MS-740 practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the Troubleshooting Microsoft Teams MS-740 exam practice test. Online and windows-based formats of the MS-740 exam practice test are available for self-assessment.