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Microsoft MS-740 Exam Syllabus

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Before starting your MS-740 exam preparation, it is recommended to review the complete Microsoft Troubleshooting Microsoft Teams exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free MS-740 questions. We also provide premium MS-740 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Microsoft
Vendor
MS-740
Exam Code
121
Total Questions
4
Total Exam Domains

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MS-740 EXAM QUESTIONS

Microsoft MS-740 Exam Objectives

Section 1: Troubleshoot Microsoft Teams voice issues
Weight:
15-20%
Troubleshoot audio and video flow issues
  • troubleshoot audio and video quality issues  
  • troubleshoot call drops  
  • investigate issues with call quality and dropped calls by using Call Quality Dashboard, network tracing tools, and logs  
Troubleshoot emergency calling issues  
  • configure dynamic emergency calling  
  • identify issues with emergency phone number normalization rules  
  • troubleshoot location detection failures
  • troubleshoot missing locations in outbound calls and missing addresses
  • troubleshoot dial mask issues  
Troubleshoot direct routing issues  
  • troubleshoot issues pairing the Session Border Controller (SBC) with the phone number service  
  • troubleshoot dial plan issues including normalization rules  
  • identify the root cause of direct-dialing call issues by reviewing the SBC log  
  • troubleshoot audio conferencing issues including provisioning and configuration issues
Section 2: Troubleshoot issues with Microsoft Teams meetings and live events
Weight:
20-25%
Troubleshoot live events issues
  • troubleshoot meeting creation and scheduling issues   
  • troubleshoot recording issues including policies related to recording  
  • investigate issues sharing content and viewing reports  
  • troubleshoot reporting issues including issues with attendance reports and moderated questions  
  • troubleshoot attendee access and playback issues  
  • troubleshoot and optimize networks for Teams live events
  • investigate issues connecting to the service and joining meetings  
Configure and troubleshoot Teams services
  • configure Microsoft Audio Conferencing licensing  
  • troubleshoot dial pad issues  
  • troubleshoot phone number provisioning issues  
  • configure and troubleshoot issues with the Outlook add-in for Teams  
  • troubleshoot issues enabling and configuring audio and video devices for Teams  
  • troubleshoot online and hybrid call queues and auto-attendant issues  
  • troubleshoot user provisioning issues including licensing users, phone number assignments, and policies  
  • troubleshoot issues with phone system features  
  • investigate phone system setup and configuration issues  
Troubleshoot Teams client issues
  • troubleshoot Teams client startup issues and crashes on Windows, Mac, and Linux devices  
  • investigate causes for high memory or CPU usage  
  • investigate network issues including network latency  
  • analyze web traffic and review HTTP status codes by using Fiddler and other tools  
  • troubleshoot issues installing and updating client software   
  • troubleshoot performance issues including long times for uploading files and chats slow to load or send  
  • troubleshoot call setup issues  
  • troubleshoot issues adding participants to meetings
Troubleshoot messaging issues
  • troubleshoot message delivery issues  
  • troubleshoot issues attaching files and content to messages  
  • troubleshoot chat notification issues 
Section 3: Troubleshoot federation issues
Weight:
10-15%
Troubleshoot issues interoperating with Skype for Business
  • investigate chat issues when interoperating with Skype for Business  
  • troubleshoot federation issues between Teams and Skype or Skype for Business  
  • troubleshooting Interop chat scenarios
Troubleshoot Teams federation issues
  • configure federation policies and domain lists
  • verify tenant configuration settings including allowed and blocked domain lists and type of federation 
Section 4: Troubleshoot issues signing into Microsoft Teams
Weight:
15-20%
Troubleshoot account and network issues
  • verify Active Directory Federation Services (AD FS) health including endpoint availability and synchronization status  
  • troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO)  
  • identify reasons for blocked accounts by reviewing web log data  
  • verify user virtual private network (VPN) configuration settings including split tunneling and client version
  • validate network configuration settings including firewall ports, IP ranges, and proxy configuration issues  
Troubleshoot member sign-in issues
  • investigate authentication issues
  • verify whether an applied conditional access policy prevents sign in  
  • determine whether a user account or the device from which a user attempts to sign in is the cause of a sign-in issue
Info
https://docs.microsoft.com/en-us/learn/certifications/exams/ms-740