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Microsoft MS-220 Exam Syllabus

Microsoft MS-220 Exam

Troubleshooting Microsoft Exchange Online

Total Questions: 87

What is Included in the Microsoft MS-220 Exam?

Authentic information about the syllabus and an effective study guide is essential to go through the Microsoft MS-220 exam in the first attempt. The study guide of Study4Exam provides you with comprehensive information about the syllabus of the Microsoft MS-220 exam. You should get this information at the start of your preparation because it helps you make an effective study plan. We have designed this Microsoft 365 certification exam preparation guide to give the exam overview, practice questions, practice test, prerequisites, and information about exam topics that help to go through the Microsoft Troubleshooting Microsoft Exchange Online (2022) exam. We recommend you to the preparation material mentioned in this study guide to cover the entire Microsoft MS-220 syllabus. Study4Exam offers 3 formats of Microsoft MS-220 exam preparation material. Each format provides new practice questions in PDF format, web-based and desktop practice exams to get passing marks in the first attempt.

Microsoft MS-220 Exam Overview :

Exam Name Troubleshooting Microsoft Exchange Online
Exam Code MS-220
Official Information https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
See Expected Questions Microsoft MS-220 Expected Questions in Actual Exam
Take Self-Assessment Use Microsoft MS-220 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Microsoft MS-220 Exam Topics :

Section Weight Objectives
Troubleshoot mail flow issues 20–25% Troubleshoot Exchange Online mail flow issues
  •  review and interpret message headers
  •  review and interpret message trace results and policies associated with those results
  •  determine whether a transport rule or conditional routing rule is affecting mail flow
  •  identify rules that are evaluated and policies that are applied when sending or receiving email
  •  troubleshoot issues where users cannot send or receive email and no NDR is generated or displayed
  •  troubleshoot issues where mail destined for one tenant is incorrectly routed to another tenant
  •  troubleshoot delivery delays
Troubleshoot mail flow issues with external systems
  •  read and analyze SMTP protocol logs for hybrid deployments and third-party systems
  •  troubleshoot issues related to mail flow for hybrid deployments
  •  troubleshoot DNS-related mail flow issues
  •  troubleshoot SMTP relay issues
  •  troubleshoot SMTP certificate issues
Troubleshoot other mail flow issues
  •  identify types of NDRs and interpret NDR data
  •  determine which active rules impact email attachments
  •  determine which rules are triggered when an email arrives at a user’s inbox
  •  troubleshoot issues related to blocked attachment types
  •  troubleshoot issues with corrupted inbox rules
Troubleshoot issues reported by Microsoft Defender for Office 365
  •  determine why an email is marked as spam
  •  determine why messages are being quarantined
  •  determine whether the sender SPF DMARC and DKIM records are valid
  •  troubleshoot spam filter policies
  •  troubleshoot messages that are categorized as false positive or false negative
Troubleshoot compliance and retention issues 25–30% Troubleshoot compliance issues
  •  identify roles required to perform eDiscovery actions
  •  describe Compliance center retention policies
  •  troubleshoot eDiscovery issues
  •  determine what types of holds are associated with an item
  •  troubleshoot in-place and eDiscovery holds
  •  search for and delete email messages in an organization
  •  determine how to clear or purge recoverable item folders
Troubleshoot retention issues
  •  describe retention tag types and actions
  •  describe the process for calculating item retention age
  •  troubleshoot issues creating and applying retention policies
  •  review and interpret Messaging Records Management (MRM) mailbox diagnostics logs
  •  interpret message properties used by message records management (MRM)
Troubleshoot Office Message Encryption (OME) and S/Mime issues
  •  troubleshoot issues with messages that are not encrypted or decrypted as expected
  •  troubleshoot issues where external users cannot decrypt messages but internal users can decrypt messages
  •  troubleshoot issues reading, replying to, or forwarding protected messages from Microsoft 365 on mobile devices
  •  troubleshoot mail flow rules
  •  troubleshoot revocation issues for encrypted emails
  •  troubleshoot S/Mime issues
Troubleshoot mailbox auditing Issues
  •  troubleshoot issues searching audit logs
  •  troubleshoot user actions (for example user reports an item is deleted but they say they did not delete)
  •  troubleshoot bulk actions including email creation, moves, modifications, and deletion
  •  track non-owner actions
  •  troubleshoot audit log retention period issues
  •  troubleshoot auditing not working
Troubleshoot journaling
  •  troubleshoot duplicate journal entries
  •  troubleshoot mail not being journaled
  •  troubleshoot journal OME decryption issues
Troubleshoot mail client issues 20–25% Troubleshoot connectivity and authentication issues
  •  describe how to obtain Outlook client configuration information
  •  troubleshoot Exchange authentication policies
  •  troubleshoot client access rules
  •  troubleshoot issues with modern authentication
  •  troubleshoot Outlook on the Web (OWA) sign in issues
  •  troubleshoot auto-discover issues
  •  outlook client cannot connect to Exchange Online mailbox
  •  troubleshoot Outlook continuously asking for Exchange Online password
Troubleshoot calendaring Issues
  •  review and analyze mailbox and calendar diagnostic logs
  •  troubleshoot broken manager/delegation issues
  •  troubleshoot Resource Booking Assistant issues
Troubleshoot calendar sharing issues
  •  troubleshoot permissions issues related to calendar sharing
  •  troubleshoot issues publishing and accessing calendars shared with external users
  •  determine why content for a published calendar is not up to date
Troubleshoot issues with mobile devices
  •  identify mobile device access states and what the states indicate
  •  review mobile devices statistics to confirm the reason for a block
  •  review the Allow Blocked Quarantine (ABQ) list to identify blocked or quarantined devices
  •  troubleshoot Exchange device access rules
  •  review and interpret ActiveSync logs to troubleshoot Outlook Sync EAS connection issues
  •  troubleshoot connectivity issues with native ActiveSync
Troubleshoot Exchange Online configuration issues 15–20% Troubleshoot provisioning issues
  •  interpret and troubleshoot validation errors encountered during object provisioning
  •  determine when to restore or recover an inactive mailbox
  •  troubleshoot issues managing resource mailboxes
  •  troubleshoot issues purging deleted users
Troubleshoot recipient issues
  •  troubleshoot automatic email forwarding
  •  troubleshoot matching issues with Azure AD
  •  troubleshoot distribution list membership issues (including dynamic distribution groups)
  •  troubleshoot issues with archive mailboxes including auto-expanding archive mailboxes
Troubleshoot org-wide settings
  •  troubleshoot domain setup and configuration issues
  •  troubleshoot address book policies
  •  troubleshoot address lists
  •  troubleshoot allowed file types
  •  troubleshoot mailbox plans
  •  troubleshoot Client-Access Services (CAS) mailbox plans
Troubleshoot public folder Issues
  •  troubleshoot Exchange Online access to public folders
  •  troubleshoot mail-enabled public folders
  •  troubleshoot issues sending email to public folders
  •  troubleshoot hybrid access to public folders
  •  troubleshoot load-balancing issues for public folders
Troubleshoot hybrid and migration issues 10–15% Troubleshoot hybrid configuration issues
  •  troubleshoot Hybrid Configuration Wizard issues
  •  troubleshoot hybrid mail flow issues
  •  troubleshoot free/busy issues for hybrid deployments
  •  troubleshoot issues synchronizing remote recipient attributes with Exchange Online
Troubleshoot migration issues
  •  troubleshoot endpoint creation issues
  •  review migration users and move requests
  •  troubleshoot slow migrations
  •  troubleshoot Data Consistency Score (DCS) issues
  •  troubleshoot failed migrations
  •  troubleshoot public folder migration issues

Updates in the Microsoft MS-220 Exam Syllabus:

Microsoft MS-220 exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual Microsoft 365 MS-220 exam on the first attempt, you need to put in hard work on these Microsoft MS-220 questions that provide updated information about the entire exam syllabus. Besides studying actual questions, you should take the Microsoft MS-220 practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the Troubleshooting Microsoft Exchange Online MS-220 exam practice test. Online and windows-based formats of the MS-220 exam practice test are available for self-assessment.