Microsoft MB-230 Exam Syllabus
Microsoft Dynamics 365 Customer ServiceTotal Questions: 105
What is Included in the Microsoft MB-230 Exam?
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Microsoft MB-230 Exam Overview :
|Exam Name||Microsoft Dynamics 365 Customer Service|
|See Expected Questions||Microsoft MB-230 Expected Questions in Actual Exam|
|Take Self-Assessment||Use Microsoft MB-230 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure|
Microsoft MB-230 Exam Topics :
|Manage cases and Knowledge Management||20-25%||Create and manage cases
|Manage queues, entitlements, and service-level agreements (SLAs)||15-20%||Create and manage queues
|Implement scheduling||10-15%||Manage resources
|Implement Omnichannel for Customer Service||30-35%||Deploy Omnichannel for Customer Service
|Manage analytics||10-15%||Configure Customer Service Insights
Updates in the Microsoft MB-230 Exam Syllabus:
Microsoft MB-230 exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual Microsoft Dynamics 365 MB-230 exam on the first attempt, you need to put in hard work on these Microsoft MB-230 questions that provide updated information about the entire exam syllabus. Besides studying actual questions, you should take the Microsoft MB-230 practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the Microsoft Dynamics 365 Customer Service MB-230 exam practice test. Online and windows-based formats of the MB-230 exam practice test are available for self-assessment.
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