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Free MB-230 Exam Questions - Microsoft MB-230 Exam

MicrosoftMicrosoft MB-230 Exam

Microsoft Dynamics 365 Customer Service

Total Questions: 105

Based on Official Syllabus Topics of Actual Microsoft MB-230 Exam

During the preparation, you can be confused about Microsoft exam question types, exam pattern, and allocated time to attempt questions of the Microsoft Dynamics 365 certification exam. Study4Exam helps you to remove these doubts with 3 formats of its Microsoft MB-230 exam preparation. We ensure that you will easily pass the Microsoft Dynamics 365 Customer Service exam either by using MB-230 PDF questions or taking the practice exam is web-based and desktop formats. You can prepare MB-230 practice questions in PDF format at any time and from any place with smartphones, laptops, or tablets. Preparation evaluation is very helpful to remove mistakes and successfully prepare for the Microsoft Dynamics 365 MB-230 exam. The Microsoft Microsoft Dynamics 365 MB-230 practice exam is one of the key steps of your exam preparation plan to identify your preparation mistakes, strengthen weaker areas of the preparation, and get familiar with the actual exam environment. Web-based and desktop Microsoft MB-230 practice exams are available to help you do self-assessment.

How these Free Questions can help you Prepare for the actual Microsoft MB-230 Exam?

Understand the Actual MB-230 Exam Syllabus, Format, and Question Types

Get official information about the syllabus and format of the exam to set an effective study plan. This information helps you to know what type of questions and topics will appear in the Microsoft MB-230 exam. Don’t waste your time and concentrate on such learning content which is expected in the actual exam.

Self-Asses your preparation for the actual Microsoft Dynamics 365 Customer Service Exam

Manage your daily routine to ensure that you have the proper time to study for the Microsoft Dynamics 365 Customer Service exam every day. Sit in a calm environment and do hard work daily to cover the entire MB-230 exam syllabus. It is not possible to study one morning and pass the MB-230 exam the next day. If you want to get passing marks on the first attempt, prepare for the Microsoft MB-230 exam daily.

Microsoft MB-230 Questions

Q1.

You send surveys to customers who have opened cases within the past month.

You need to send a summary of the survey results to individuals who do not have a Dynamics 365 license.

What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Q2.

You are a Dynamics 365 for Customer Service administrator creating surveys for Voice of the Customer.

You must display the question: Have you used the product before? If the response is Yes, you must display additional questions concerning the product. If the answer is No, you must display a different set of questions concerning other products.

You need to select a survey feature to use.

Which survey feature should you use?

Q3.

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

Your company provides clients with Dynamics 365 for Customer Service Voice of the Customer employee satisfaction surveys. The company has a standardized set of survey questions named Satisfaction Survey.

You need to customize the survey for each client.

Solution: Create custom question types. Add the custom question types to a new survey. Customize the questions.

Does the solution meet the goal?

Q4.

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

Your company provides clients with Dynamics 365 for Customer Service Voice of the Customer employee satisfaction surveys. The company has a standardized set of survey questions named Satisfaction Survey.

You need to customize the survey for each client.

Solution: Open the source survey and the new survey. Drag the questions from the source survey to the new survey. Then customize the questions.

Does the solution meet the goal?

Q5.

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

Your company provides clients with Dynamics 365 for Customer Service Voice of the Customer employee satisfaction surveys. The company has a standardized set of survey questions named Satisfaction Survey.

You need to customize the survey for each client.

Solution: Clone the satisfaction survey and customize the questions.

Does the solution meet the goal?

Solutions:
Question: 1 Answer: A, E
Question: 2 Answer: B
Question: 3 Answer: B
Question: 4 Answer: B
Question: 5 Answer: A

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