Exin ITSM20F.EN Exam Topics
IT Service Management Foundation
Total Questions: 116What is Included in the Exin ITSM20F.EN Exam?
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Exin ITSM20F.EN Exam Overview :
| Exam Name | IT Service Management Foundation |
| Exam Code | ITSM20F.EN |
| Actual Exam Duration | 60 minutes |
| Expected no. of Questions in Actual Exam | 40 |
| Official Information | https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000 |
| See Expected Questions | Exin ITSM20F.EN Expected Questions in Actual Exam |
| Take Self-Assessment | Use Exin ITSM20F.EN Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
Exin ITSM20F.EN Exam Topics :
| Section | Objectives |
|---|---|
| 1 Introduction to IT Service Management | 1.1 Core Concepts of IT Service Management The candidate can... 1.1.1 explain how “Adapt and Adopt” is used within service management. 1.1.2 explain the difference between an IT service and non-IT services. 1.1.3 describe the value of service management. 1.1.4 describe the principles of continual improvement. 1.2 Core Concepts Surrounding ISO/IEC 20000-1:2018 The candidate can... 1.2.1 identify the purpose and benefits of ISO/IEC 20000. 1.2.2 describe what a service management system is. 1.2.3 describe how management system standards (MSSs) are designed to allow organizations to integrate multiple MSSs. |
| 2 Service Management System (SMS) | 2.1 Critical Elements of a Service Management System The candidate can... 2.1.1 explain how the organization and interested parties impact the SMS. 2.1.2 describe the importance of understanding organizational risks and opportunies. 2.1.3 describe the service management objectives. 2.1.4 outline the leadership responsibilities. 2.1.5 define general governance principles. 2.1.6 describe importance of documentation and basic requirements for documentation. 2.1.7 describe the requirements for resource management. 2.2 Core Concepts of the Service Management System The candidate can... 2.2.1 describe the key principles of producing and implementing a service management system. 2.2.2 outline the requirements for designing, building and transitioning new or changed services. 2.2.3 describe the requirements for monitoring, measuring, analysis, evaluation and improving the SMS and services. 2.2.4 describe the continual improvement activities for the SMS and services. |
| 3 The Operation of the Service Management System | 3.1 Service Portfolio Processes (Service Catalog Management, Asset Management, Configuration Management) The candidate can... 3.1.1 describe the objectives and service requirements. 3.1.2 explain the activities and practical application for each process. 3.2 Relationship and Agreement Processes (Business Relationship Management, Service Level Management, Supplier Management) The candidate can... 3.2.1 describe the objectives and service requirements. 3.2.2 explain the activities and practical application of each process. 3.3 Supply and Demand Processes (Budgeting and Accouting for Services, Demand Management, Capacity Management) The candidate can... 3.3.1 describe the objectives and service requirements. 3.3.2 explain the activities and practical application of each process. 3.4 Service Design, Build and Transition Processes (Change Management, Release and Deployment Management) The candidate can... 3.4.1 describe the objectives and service requirements. 3.4.2 explain the activities and practical application of each process. 3.5 Resolution and Fulfilment Processes (Incident Management, Service Request Management, Problem Management) The candidate can... 3.5.1 describe the objectives and service requirements. 3.5.2 explain the activities and practical application of each process. 3.6 Service Assurance Processes (Service Availability Management, Service Continuity Management, Information Security Management) The candidate can... 3.6.1 describe the objectives and service requirements. 3.6.2 explain the activities and practical application of each process. |
Updates in the Exin ITSM20F.EN Exam Topics:
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