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Exin ITSM20F.EN Exam

IT Service Management Foundation

Total Questions: 116

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Exin ITSM20F.EN ITSM Questions

Q1.

Who should be recommended to support the Senior Responsible Owner in his/her responsibility for the delivery of the management system?

Q2.

Where would an IT service for the customer normally be defined?

Q3.

Why is a scope statement for ISO/IEC 20000 important?

Q4.

In planning to implement Service Management, what does the plan need to say regarding tools according to ISO/IEC 20000-2:2005?

Q5.

Which audit is conducted by, or on behalf of, the organization itself for internal purposes and can form the basis for an organization's self-declaration of conformity?

Solutions:
Question: 1 Answer: A
Question: 2 Answer: C
Question: 3 Answer: A
Question: 4 Answer: A
Question: 5 Answer: A

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