Cisco 820-605 Exam Topics

This section of the exam covers vital drivers creating the need for Customer Success and how it is described to produce value. It also covers lifecycle journey of consumers, contrasting their success, sales, and value proposition principles.  Moreover, it covers customers, vendors, and IT purchasing frameworks. It also deals with software licensing, organizational agreements, and service subscriptions in addition to explaining CapEx vs OpEx. 

This section of the exam covers the identification of the solution purchased and vital roles played by shareholders in addition to desired-based results. It also covers the identification of vital success factors to integrate business results and do an analysis of gaps, tools, processes, people, and customer health scores. Finally, this section covers the utilization of products, the quality of products, the sentiments of customers, and their financials. 

This section is about identifying hurdles faced by customers such as technical, business, operational, and corporate culture. It also deals with describing telemetry tools such as processes and people in addition to identifying consumers' barriers. 

This section covers describing the components of onboarding customers, describing the goals of vital activities of managing customers, communicating requirements, explaining quarterly success review processes, and finding out results based on quarterly success review. 

This section deals with explaining different expansion opportunities such as New Use Cases, Additional User groups, New solutions, and change administration services. It also covers customer lifecycle and building campaigns to pinpoint expand opportunities. The journey also updates customers' success planning as well as describes the components of a renewal risk analysis.  Finally, it covers mitigation strategies to mitigate various risk factors.