Avaya 7492X Exam Topics

Avaya 7492X Exam

Avaya Aura Call Center Elite Support Exam

Total Questions: 83

Last Updated : 20-04-2024

What is Included in the Avaya 7492X Exam?

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Avaya 7492X Exam Overview :

Exam Name	Avaya Aura Call Center Elite Support Exam
Exam Code	7492X
Actual Exam Duration	110 minutes
Expected no. of Questions in Actual Exam	52
Official Information	https://www.avaya-learning.com/lms/#/training/catalog/offering/22173
See Expected Questions	Avaya 7492X Expected Questions in Actual Exam
Take Self-Assessment	Use Avaya 7492X Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Avaya 7492X Exam Topics :

Section	Objectives
Objective 1:	Look Ahead interflow (LAI)
Objective 2:	Enhanced Interflow
Objective 3:	Basic Service Routing (BSR)
Objective 4:	Adjunct Routing
Objective 5:	Network Call redirection (NCR) Troubleshoot using the Communication Manager Denial Event. Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace station” Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station” Describe Business Advocate (BA) with fundamental call center questions Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems. Troubleshooting the Avaya Aura® Media Server. Describe the vector variable operations. List Trace, Display Events, and List Usage. Troubleshoot common call vectoring issues. Describe the Best Service Routing feature in Avaya Aura® Call Center Elite. Describe the Best Service Routing in a multisite environment Describe the Service Level Maximizer (SLM) Describe the capabilities and features of Dynamic Business Advocate.

Updates in the Avaya 7492X Exam Topics:

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7492X Exam Details

Avaya 7492X Exam Details

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Free Avaya 7492X Exam Questions