Avaya 3312 Exam Topics

Avaya 3312 Exam

Avaya Aura Contact Center Administration

Total Questions: 66

Last Updated : 15-07-2024

What is Included in the Avaya 3312 Exam?

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Avaya 3312 Exam Overview :

Exam Name	Avaya Aura Contact Center Administration
Exam Code	3312
Actual Exam Duration	105 minutes
Expected no. of Questions in Actual Exam	66
Official Information	https://www.avaya-learning.com/lms/#/training/catalog/offering/21488
See Expected Questions	Avaya 3312 Expected Questions in Actual Exam
Take Self-Assessment	Use Avaya 3312 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Avaya 3312 Exam Topics :

Section	Objectives
Administration	Describe and implement the components of Access and Partition Management. Explain the purpose of thresholds within displays and reports. Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent. Describe the difference between Call Presentation Class options. Explain the functions of a skillset and how and where they are used. Interpret graphical or tabular displays. Describe how to create and link resources between the Avaya Aura® Media Server and the Contact Center Manager Administration. Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator. Describe the function of the Avaya Aura® Media Server. Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data. Explain the different functions of the Contact Center Management (CCM) component. Explain the functions within the Configuration Component. Explain the functions within the Avaya Agent Desktop and Agent Browser.
Scripting	Describe the function of variables within the Service Creation Environment. Explain the difference between the Service Creation Environment local view and Contact Center View. Demonstrate knowledge of how to configure a Contact Router. Demonstrate the ability to create and interpret Service Creation Environment scripts. Demonstrate a knowledge Service Creation Environment intrinsics and expression. Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures. Demonstrate how to identifying blocks in Service Creation Environment for a flow application.

Section

Objectives

Administration

Describe and implement the components of Access and Partition Management.
Explain the purpose of thresholds within displays and reports.
Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent.
Describe the difference between Call Presentation Class options.
Explain the functions of a skillset and how and where they are used.
Interpret graphical or tabular displays.
Describe how to create and link resources between the Avaya Aura® Media Server and the Contact Center Manager Administration.
Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator.
Describe the function of the Avaya Aura® Media Server.
Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data.
Explain the different functions of the Contact Center Management (CCM) component.
Explain the functions within the Configuration Component.
Explain the functions within the Avaya Agent Desktop and Agent Browser.

Scripting

Describe the function of variables within the Service Creation Environment.
Explain the difference between the Service Creation Environment local view and Contact Center View.
Demonstrate knowledge of how to configure a Contact Router.
Demonstrate the ability to create and interpret Service Creation Environment scripts.
Demonstrate a knowledge Service Creation Environment intrinsics and expression.
Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures.
Demonstrate how to identifying blocks in Service Creation Environment for a flow application.

Updates in the Avaya 3312 Exam Topics:

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