1. Home
  2. Avaya
  3. 3312 Exam Syllabus

Avaya 3312 Exam Topics

Avaya 3312 Exam

Avaya Aura Contact Center Administration

Total Questions: 66

What is Included in the Avaya 3312 Exam?

Authentic information about the syllabus is essential to go through the Avaya 3312 exam in the first attempt. Study4Exam provides you with comprehensive information about Avaya 3312 exam topics listed in the official syllabus. You should get this information at the start of your preparation because it helps you make an effective study plan. We have designed this Avaya Certified Support Specialist certification exam preparation guide to give the exam overview, practice questions, practice test, prerequisites, and information about exam topics that help to go through the Avaya Aura Contact Center Administration exam. We recommend you use our preparation material to cover the entire Avaya 3312 exam syllabus. Study4Exam offers 3 formats of Avaya 3312 exam preparation material. Each format provides new practice questions in PDF format, web-based and desktop practice exams to get passing marks in the first attempt.

Avaya 3312 Exam Overview :

Exam Name Avaya Aura Contact Center Administration
Exam Code 3312
Actual Exam Duration 105 minutes
Expected no. of Questions in Actual Exam 66
Official Information https://www.avaya-learning.com/lms/#/training/catalog/offering/21488
See Expected Questions Avaya 3312 Expected Questions in Actual Exam
Take Self-Assessment Use Avaya 3312 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Avaya 3312 Exam Topics :

Section Objectives
  •     Describe and implement the components of Access and Partition Management.
  •     Explain the purpose of thresholds within displays and reports.
  •     Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent.
  •     Describe the difference between Call Presentation Class options.
  •     Explain the functions of a skillset and how and where they are used.
  •     Interpret graphical or tabular displays.
  •     Describe how to create and link resources between the Avaya Aura® Media Server and the Contact Center Manager Administration.
  •     Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator.
  •     Describe the function of the Avaya Aura® Media Server.
  •     Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data.
  •     Explain the different functions of the Contact Center Management (CCM) component.
  •     Explain the functions within the Configuration Component.
  •     Explain the functions within the Avaya Agent Desktop and Agent Browser.
  •     Describe the function of variables within the Service Creation Environment.
  •     Explain the difference between the Service Creation Environment local view and Contact Center View.
  •     Demonstrate knowledge of how to configure a Contact Router.
  •     Demonstrate the ability to create and interpret Service Creation Environment scripts.
  •     Demonstrate a knowledge Service Creation Environment intrinsics and expression.
  •     Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures.
  •     Demonstrate how to identifying blocks in Service Creation Environment for a flow application.

Updates in the Avaya 3312 Exam Topics:

Avaya 3312 exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual Avaya Certified Support Specialist 3312 exam on the first attempt, you need to put in hard work on these questions as they cover all updated Avaya 3312 exam topics included in the official syllabus. Besides studying actual questions, you should take the Avaya 3312 practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the Avaya Aura Contact Center Administration 3312 exam practice test. Online and Windows-based formats of the 3312 exam practice test are available for self-assessment.


3312 Exam Details

Free 3312 Questions