Avaya 3312 Exam Topics

Avaya 3312 Exam Overview :

Exam Name:	Avaya Aura Contact Center Administration
Exam Code:	3312
Certifications:	Avaya ACSS Certification
Actual Exam Duration:	105 minutes
Expected no. of Questions in Actual Exam:	66
See Expected Questions:	Avaya 3312 Expected Questions in Actual Exam

Avaya 3312 Exam Topics :

Section	Objectives
Administration	Describe and implement the components of Access and Partition Management. Explain the purpose of thresholds within displays and reports. Demonstrate knowledge of the steps involved in creation a Contact Center Management Agent. Describe the difference between Call Presentation Class options. Explain the functions of a skillset and how and where they are used. Interpret graphical or tabular displays. Describe how to create and link resources between the Avaya Aura® Media Server and the Contact Center Manager Administration. Describe the difference between the Webadmin login privileges and those of an admin user created by an administrator. Describe the function of the Avaya Aura® Media Server. Demonstrate knowledge of the Configuration tool for bulk loading Contact Center Data. Explain the different functions of the Contact Center Management (CCM) component. Explain the functions within the Configuration Component. Explain the functions within the Avaya Agent Desktop and Agent Browser.
Scripting	Describe the function of variables within the Service Creation Environment. Explain the difference between the Service Creation Environment local view and Contact Center View. Demonstrate knowledge of how to configure a Contact Router. Demonstrate the ability to create and interpret Service Creation Environment scripts. Demonstrate a knowledge Service Creation Environment intrinsics and expression. Demonstrate how to create a script that anticipates unforeseen events and unscheduled closures. Demonstrate how to identifying blocks in Service Creation Environment for a flow application.
Official Information	https://www.avaya-learning.com/lms/#/training/catalog/offering/21488

Updates in the Avaya 3312 Exam Topics:

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