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Avaya 3312 Exam

Avaya Aura Contact Center Administration

Total Questions: 66

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Avaya 3312 Questions


After queuing a contact to a skillset, how many seconds are recommended that a script should wait?


A customer with Avaya Aura Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?


A customer with an Avaya Aura Contact Center (AACC) has been notified that due to bad weather the contact center will not be opening today. The customer would like to remotely implement an announcement to explain the reason for the unscheduled closure, and is going to use a Boolean variable to accomplish this.

Which two statements regarding a Boolean variable are true? (Choose two.)


Which three statements regarding the Local View are true? (Choose three.)

A customer with Avaya Aura Contact Center (AACC) wants to create a script in the Local View.


A customer with Avaya Aura Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue.

If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent.

Which section of script would accomplish this scenario?

Question: 1 Answer: B
Question: 2 Answer: B
Question: 3 Answer: A, C
Question: 4 Answer: A, C, E
Question: 5 Answer: D

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