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Avaya 3312 Exam

Avaya Aura Contact Center Administration

Total Questions: 66

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Avaya 3312 Questions


A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.

Given the following section of script:


QUEUE TO SKILLSET customer_service



QUEUE TO SKILLSET general_lnfo



QUEUE TO SKILLSET backup_sklllset WAIT 2

Which statement describes what will happen to a caller encountering this section of script?


A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:

1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated

2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement

3. If the call is not queued and the skillset is in service. It must be re-queued.

What is the proper script syntax to accomplish this requirement?


When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?


Which statement regarding scripts is true?


An administrator creating a flow application realizes that a skillset required for the application has not been created.

Which statement about adding the skillset is true?

Question: 1 Answer: D
Question: 2 Answer: B
Question: 3 Answer: C
Question: 4 Answer: C
Question: 5 Answer: C

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