Apple-Device-Support Exam Syllabus
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Before starting your Apple-Device-Support exam preparation, it is recommended to review the complete Apple Device Support Exam (SUP-2025) exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free Apple-Device-Support questions. We also provide premium Apple-Device-Support practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
Apple
Vendor
Apple-Device-Support
Exam Code
216
Total Questions
9
Total Exam Domains
Apple-Device-Support Exam Objectives
| Section 1: Getting to Know Managed Apple IDs | |
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This section covers how to describe the difference between a personal Apple ID and a Managed Apple ID. It also covers use Managed Apple IDs in Apple Business Manager.
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| Section 2: Getting to Know the KDM | |
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This section of the exam covers this section covers how to describe the difference between a personal Apple ID and a Managed Apple ID and utilize Managed Apple IDs in Apple Business Manager.
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| Section 3: Describe iCloud and Continuity. | |
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This section of the exam covers how to describe how MDM manages Continuity settings. It also covers how to troubleshoot Continuity by using Wireless Diagnostics.
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| Section 4: Installation and Setup | |
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This section of the exam covers how to move to a new iPhone, iPad, or Mac. It also covers backup and restores managed iPhone and iPad devices, and how to identify whether a setup.
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| Section 5: Protecting Data | |
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This section of the exam covers how to enter a bypass code on a managed device that has Activation Lock turned on. It covers how to locate passkeys and passwords in System Settings or Safari settings on iPhone, iPad, or Mac.
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| Section 6: Identifying Mac User Accounts | |
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For IT administrators, this section covers how to identify and locate default folders for a local account on a Mac. It also covers how to identify whether MDM created a hidden administrator account on a Mac and set up local macOS accounts.
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| Section 7: Restoring, Reviving, or Recovering Mac Computers | |
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For IT administrators and end users, this section covers how to restore an iPhone or iPad from the Finder backup or Apple Configurator. It also covers the iPhone or iPad into recovery mode, Mac startup key combinations, and use macOS Recovery to resolve issues.
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| Section 8: Managing Storage | |
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For IT administrators and end users, this section covers how to manage the data storage on Mac computers and optimize storage on iPhone or iPad.
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| Section 9: Managing Apps | |
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For IT administrators, this section covers how to verify that different profiles exist, and if necessary, switch profiles in Safari. It also covers how to describe improved Calendar permissions and troubleshoot unresponsive apps on iPhone, iPad, or Mac.
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