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ServiceNow CSA Exam Syllabus

Start Free CSA Exam Practice After Reviewing the Topics

Before starting your CSA exam preparation, it is recommended to review the complete ServiceNow Certified System Administrator exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free CSA questions. We also provide premium CSA practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

ServiceNow CSA Exam Objectives

Section Weight Objectives
Collaboration 20%
  • User Administration 
  • Task Management
  • Notifications
  • Reporting
Database Administration 30%
  • Data Schema
  • CMDB
  • Application/Access Control
  • Import Sets
Self-Service & Process Automation 20%
  • Knowledge Management
  • Service Catalog
  • Workflows/Flow Designer
Introduction to Development 10%
  • Scripting
  • Migration and Integration
  • Development
User Interface & Navigation 20%
  • ServiceNow Overview
  • Lists and Filters
  • Forms and Templates
  • Branding
Official Information https://www.globalknowledge.com/nl-nl/certificeringen/certificeringen/servicenow/certified-system-administrator