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ServiceNow CSA Exam Syllabus

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Before starting your CSA exam preparation, it is recommended to review the complete ServiceNow Certified System Administrator exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free CSA questions. We also provide premium CSA practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

ServiceNow
Vendor
CSA
Exam Code
517
Total Questions
5
Total Exam Domains

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CSA EXAM QUESTIONS

ServiceNow CSA Exam Objectives

Section 1: Collaboration
Weight:
20%
  • User Administration 
  • Task Management
  • Notifications
  • Reporting
Section 2: Database Administration
Weight:
30%
  • Data Schema
  • CMDB
  • Application/Access Control
  • Import Sets
Section 3: Self-Service & Process Automation
Weight:
20%
  • Knowledge Management
  • Service Catalog
  • Workflows/Flow Designer
Section 4: Introduction to Development
Weight:
10%
  • Scripting
  • Migration and Integration
  • Development
Section 5: User Interface & Navigation
Weight:
20%
  • ServiceNow Overview
  • Lists and Filters
  • Forms and Templates
  • Branding
Info