ServiceNow CIS-SM Exam Syllabus

Start Free CIS-SM Exam Practice After Reviewing the Topics

Before starting your CIS-SM exam preparation, it is recommended to review the complete ServiceNow Certified Implementation Specialist - Service Mapping exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free CIS-SM questions. We also provide premium CIS-SM practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

ServiceNow CIS-SM Exam Objectives

Section	Weight	Objectives
1 Service Mapping Pattern Design	30%	Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console) Operations (i.e. Match, Parse variable, Parse file, Parsing strategies) Scripting (i.e. WMI, SSH, Regex, Command Line, SNMP) Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
2 Service Mapping Configuration	20%	Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons) Service Configuration (i.e. Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation) Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
3 Discovery Configuration	15%	Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers) Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device) Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
4 Event Management	10%	Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace) Alerts (i.e. Task Templates, Alert Rules, CI Binding) Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
5 Configuration Management Database	15%	CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships) CMDB Identification and Reconciliation (i.e. Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)
6 Service Mapping Engagement Readiness	10%	Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications) Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements) Operationalizing IT (i.e. Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)
Official Information		https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

Limited Time Offer

50%

Off

Get Premium CIS-SM Questions as Interactive Practice Test or PDF