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ServiceNow CIS-SM Exam Syllabus

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Before starting your CIS-SM exam preparation, it is recommended to review the complete ServiceNow Certified Implementation Specialist - Service Mapping exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free CIS-SM questions. We also provide premium CIS-SM practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

ServiceNow
Vendor
CIS-SM
Exam Code
106
Total Questions
6
Total Exam Domains

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CIS-SM EXAM QUESTIONS

ServiceNow CIS-SM Exam Objectives

Section 1: 1 Service Mapping Pattern Design
Weight:
30%
  • Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)
  • Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
  • Scripting (i.e. WMI, SSH, Regex, Command Line, SNMP)
  • Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
Section 2: 2 Service Mapping Configuration
Weight:
20%
  • Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
  • Service Configuration (i.e. Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation)
  • Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)
Section 3: 3 Discovery Configuration
Weight:
15%
  • Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
  • Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)
  • Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
Section 4: 4 Event Management
Weight:
10%
  • Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
  • Alerts (i.e. Task Templates, Alert Rules, CI Binding)
  • Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
Section 5: 5 Configuration Management Database
Weight:
15%
  • CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
  • CMDB Identification and Reconciliation (i.e. Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)
Section 6: 6 Service Mapping Engagement Readiness
Weight:
10%
  • Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)
  • Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
  • Operationalizing IT (i.e. Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)
Info
https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf