ServiceNow CIS-ITSM Exam Syllabus
Start Free CIS-ITSM Exam Practice After Reviewing the Topics
Before starting your CIS-ITSM exam preparation, it is recommended to review the complete ServiceNow Certified Implementation Specialist - IT Service Management exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free CIS-ITSM questions. We also provide premium CIS-ITSM practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
ServiceNow
Vendor
CIS-ITSM
Exam Code
184
Total Questions
8
Total Exam Domains
ServiceNow CIS-ITSM Exam Objectives
| Section 1: Introduction to IT Service Management (ITSM) | |
|
Weight: - |
For IT managers, this section provides an overview of the basics of ITSM including the key concepts, principles and frameworks.
|
| Section 2: TSM Processes and Methodologies | |
|
Weight: - |
This section covers process analysts standard processes and methodologies in ITSM such as desk management, incident management, problem management, change management etc.
|
| Section 3: Metrics and Measurement | |
|
Weight: - |
This section focuses on service improvement managers' metrics and KPIs used to measure IT service quality and efficiency across various ITIL processes.
|
| Section 4: Service Design | |
|
Weight: - |
This section examines solutions architects' activities involved in designing and developing new and improved IT services to meet business needs.
|
| Section 5: Service Transition | |
|
Weight: - |
This section deals project managers activities bring a new or changed service operational status including service validation, testing, change acceptance etc.
|
| Section 6: Continual Service Improvement | |
|
Weight: - |
This section addresses quality analysts' approaches and techniques used to improve service management processes based on measurement and feedback.
|
| Section 7: Policy and Management Issues | |
|
Weight: - |
This section looks IT director's policy considerations, management frameworks, and challenges related to implementing and managing ITSM practice.
|
| Section 8: Tools and Automation | |
|
Weight: - |
This section reviews system administrator technologies that automate and streamline ITSM including incident, problem, and change management tools.
|
| Info | |