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ServiceNow CIS-HAM Exam Syllabus

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Before starting your CIS-HAM exam preparation, it is recommended to review the complete ServiceNow Certified Implementation Specialist - Hardware Asset Management exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free CIS-HAM questions. We also provide premium CIS-HAM practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

ServiceNow
Vendor
CIS-HAM
Exam Code
196
Total Questions
5
Total Exam Domains

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CIS-HAM EXAM QUESTIONS

ServiceNow CIS-HAM Exam Objectives

Section 1: 1 IT Asset Management Overview & Fundamentals
Weight:
20%
A - IT Asset Management Basics
  • Core IT asset management terminology, concepts, and goals

B - Hardware Asset Lifecycle
  • Hardware asset lifecycle, stages, and components

C - Application Introduction and Recommended Practices
  • Implementing hardware asset management (e.g., best practices, capability blueprint, Now Create implementation methodology)

D - Implementing Hardware Asset Management in ServiceNow
  • IT asset management personas, roles, and groups
  • Implementing hardware asset management in ServiceNow - ITSM Asset Management and Hardware Asset Management (HAM) (e.g., resources, plugins, processes, capabilities, navigation)
Section 2: 2 Data Integrity - Attributes and Data Sources
Weight:
27%
A - Trustworthy Data Fundamentals
  • Trustworthy data (e.g., what is it, why it is critical for ITAM)

B - Creating Trustworthy Data
  • Assets vs. configuration items (CIs) (e.g., characteristics, relationships)
  • Creating hardware assets and CIs (e.g., processes, asset states, device details, hardware models, hardware model categories, CI classes)
  • Managing hardware assets and CIs (e.g., asset and CI data synchronization, enforcing CI verification, asset tracking, tracking strategies)

C - Hardware Discovery and Normalization
  • Using Discovery, CMDB, and Normalization Data Services (NDS) to provide trustworthy data

D - HAM Hardware Model Normalization
  • What it does and does not do
  • What data it provides (e.g., key fields, hardware model lifecycle data)
  • How it works (e.g., process, hardware model normalization tables, normalization statuses, manual normalization, resolving normalization issues, Hardware Model Normalization Overview dashboard)
  • ServiceNow hardware model Content Service (e.g.,how it supports normalization, process)
Section 3: 3 Practical Management of IT Assets
Weight:
30%
A - Consumables
  • Assets vs. consumables
  • Managing consumables (e.g., creating, tracking, consuming)

B - Inventory and Stock
  • Managing inventory and stock (e.g., tracking, transfer orders, stock rules)
  • Asset audits (e.g., process)

C - Automating Asset Management Lifecycle
  • Automating asset population into ServiceNow (e.g., import and update sets, process, transform maps, complex imports)
  • Automating asset inventory with HAM (e.g., Mobile Asset Inventory Audit, process, creating audits, scanning assets, reviewing assets, completing audits)
  • Managing asset retirement (e.g., asset states, process (manual and automated), workflows)
  • Automating hardware asset lifecycle with HAM (e.g.,goals, asset flows and asset tasks, processes, standard flows, customizing flows, asset actions)

D - Contract and Change Management
  • Managing hardware contracts (e.g., creating, adjusting, lifecycle)
Section 4: 4 Operational Integration of IT Asset Management Processes
Weight:
18%
A - Reports and Dashboards
  • Generating asset reports for IT Asset Management (e.g., available reports, process, customizing)
  • Using IT Asset Management dashboards (e.g., Overview, My Assets, purpose, process, data available)
  • Using HAM Hardware Asset Manager dashboard (e.g.,purpose, process, data available

B - Requests and Procurement
  • Managing requests and procurement in ITSM Asset Management (e.g., catalogs, publishing, ordering, sourcing, receiving, purchase orders, using mobile ITAM apps)
  • Automating stock management in ITSM Asset Management and HAM (e.g., from warehouses, from vendors, configuring stock rules, bulk stock orders)

C - Extending Asset Management
  • Asset management vs. configuration management
  • Extending asset management and configuration management (e.g., extending asset/CI/product model classes, process, recommended practices)

D - Data Accuracy
  • Define data management and hygiene
  • Data certification (e.g., roles, process, filters, schedules)
  • Data hygiene

 
Section 5: 5 Financial Management of IT Assets
Weight:
5%
A - Hardware Contract Financials
  • Key components of hardware contract financials (e.g.,contract rate cards, expense lines, processing costs)

B - IT Cost Management
  • Understand IT Cost Management (e.g., depreciation, fixed assets, total cost of ownership)
Info
https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hardware-asset-management.pdf