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ServiceNow CIS-FSM Exam Syllabus

Start Free CIS-FSM Exam Practice After Reviewing the Topics

Before starting your CIS-FSM exam preparation, it is recommended to review the complete ServiceNow Certified Implementation Specialist - Field Service Management exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free CIS-FSM questions. We also provide premium CIS-FSM practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

ServiceNow CIS-FSM Exam Objectives

Section Objectives
Examine and import foundational data This section of the exam cvoers the essential information such as locations, assets, and service catalogs into the FSM platform.
Analyze and implement customer business requirements This section of the exam covers how to evaluate client-specific needs and tailor the FSM solution to align with their unique workflows and processes.
Use industry good practice for an FSM implementation This section of the exam assesses the  proficiency of exam-takers in applying established best practices for effectively implementing and utilizing FSM software.
Use industry good practice for an FSM implementation This section of the exam assesses the  proficiency of exam-takers in applying established best practices for effectively implementing and utilizing FSM software.
Set-up FSM configuration In this section of the exam, the candidates are tested for performing an initial configuration of the FSM application, including defining user roles, setting permissions, and adjusting system paramet
Configure Work Order Form and Mandatory Skills In this section of the exam, the focus is given to the design work order forms for technicians and specifying the required skills for completing various tasks.
Create a Questionnaire and a Targeted Communication In this section of the exam, the topics covered include how to develop surveys for data collection and design communication strategies for affected users.
Create Advanced Maintenance Plans and Maintenance Schedules In this section of the exam, Construct preventative maintenance programs and set up automated scheduling for service activities.


Official Information https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-fsm-blueprint.pdf