ServiceNow CIS-EM Exam Syllabus
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Before starting your CIS-EM exam preparation, it is recommended to review the complete ServiceNow Certified Implementation Specialist-Event Management exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free CIS-EM questions. We also provide premium CIS-EM practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
ServiceNow CIS-EM Exam Objectives
| Section | Weight | Objectives |
|---|---|---|
| 1 Event Management Overview | 13% | 1.1 IT Operations Management (ITOM) solution 1.2 Define customer challenges 1.3 Event Management key features and capabilities 1.4 Graphical user interfaces (operator workspace, alert intelligence, dependency maps) 1.5 Common Service Data Model (business, application, and technical services) |
| 2 Architecture and Discovery | 13% | 2.1 Discovery and MID server architecture 2.2 Event Management architecture and CMDB 2.3 The monitoring process 2.4 Install a MID server |
| 3 Event Configuration and Use | 27% | 3.1 Event setup (event processing, event rules, event filter, event thresholds, operator workspace) 3.2 Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices) 3.3 Connectors (preconfigured, customized) 3.4 Scripting (Regex, JavaScript, PowerShell) 3.5 Event Management Troubleshooting (event errors, credentials) |
| 4 Alerts and Tasks | 30% | 4.1 Alert defined (alert record attributes, scheduled jobs 4.2 Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices) 4.3 Alert grouping (correlation rules, alert aggregation) 4.4 Alert Intelligence 4.5 Alert impact profile (impact tree, impact rules, cluster example, SLAs) |
| 5 Event Sources | 17% | 5.1 Identify event sources 5.2 Push vs. pull methods 5.3 Use inbound actions 5.4 Configure a monitoring connector 5.5 Use Agent Client Collector monitoring |
| Official Information | https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-event-management-blueprint.pdf |
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