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ServiceNow CIS-EM Exam

Certified Implementation Specialist-Event Management

Total Questions: 92

What is Included in the ServiceNow CIS-EM Exam?

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ServiceNow CIS-EM Exam Overview :

Exam Name Certified Implementation Specialist-Event Management
Exam Code CIS-EM
Official Information https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-event-management-blueprint.pdf
See Expected Questions ServiceNow CIS-EM Expected Questions in Actual Exam
Take Self-Assessment Use ServiceNow CIS-EM Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

ServiceNow CIS-EM Exam Topics :

Section Weight Objectives
1 Event Management Overview 13%     1.1 IT Operations Management (ITOM) solution  
    1.2 Define customer challenges  
    1.3 Event Management key features and capabilities   
    1.4 Graphical user interfaces (operator workspace, alert intelligence, dependency maps)
    1.5 Common Service Data Model (business, application, and technical services)
2 Architecture and Discovery 13%     2.1 Discovery and MID server architecture  
    2.2 Event Management architecture and CMDB
    2.3 The monitoring process  
    2.4 Install a MID server
3 Event Configuration and Use 27%     3.1 Event setup (event processing, event rules, event filter, event thresholds, operator workspace)
    3.2 Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices)
    3.3 Connectors (preconfigured, customized)  
    3.4 Scripting (Regex, JavaScript, PowerShell)  
    3.5 Event Management Troubleshooting (event errors, credentials)
4 Alerts and Tasks 30%     4.1 Alert defined (alert record attributes, scheduled jobs  
    4.2 Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)  
    4.3 Alert grouping (correlation rules, alert aggregation)   
    4.4 Alert Intelligence
    4.5 Alert impact profile (impact tree, impact rules, cluster example, SLAs)
5 Event Sources 17%     5.1 Identify event sources  
    5.2 Push vs. pull methods  
    5.3 Use inbound actions   
    5.4 Configure a monitoring connector  
    5.5 Use Agent Client Collector monitoring

 

Updates in the ServiceNow CIS-EM Exam Topics:

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