SDI SD0-302 Exam Topics

SDI SD0-302 Exam

Service Desk Manager Qualification

Total Questions: 231

Last Updated : 11-04-2024

What is Included in the SDI SD0-302 Exam?

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SDI SD0-302 Exam Overview :

Exam Name	Service Desk Manager Qualification
Exam Code	SD0-302
Actual Exam Duration	90 minutes
Expected no. of Questions in Actual Exam	60
Official Information	http://servicedeskinstitute.com/training--and--qualifications/sdi-qualification-courses/service-desk-manager/
See Expected Questions	SDI SD0-302 Expected Questions in Actual Exam
Take Self-Assessment	Use SDI SD0-302 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

SDI SD0-302 Exam Topics :

Section	Objectives
Objective 1:	A thorough grounding in the skills required to lead, motivate and manage a service desk team.
Objective 2:	The complete service desk management tool kit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies.
Objective 3:	An internationally recognised SDM qualification.

Updates in the SDI SD0-302 Exam Topics:

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