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Free SD0-401 SDI Exam Questions - SDI SD0-401 Exam

SDI SD0-401 Exam

Service Desk Foundation Qualification

Total Questions: 118

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SDI SD0-401 SDI Questions

Q1.

What is the most important reason for logging all Incidents?

Q2.

Which statement best describes a problem?

Q3.

There are many potential barriers to communication in the Service Desk. Which is one of the barriers you may experience?

Q4.

Which statement best characterises a friendly and supportive workplace?

Q5.

What is a best practice to use when assisting an emotional caller?

Solutions:
Question: 1 Answer: C
Question: 2 Answer: B
Question: 3 Answer: A
Question: 4 Answer: B
Question: 5 Answer: C

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