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SAP E_C4HYCP_12 Exam Topics

SAP E_C4HYCP_12 Exam Overview :

Exam Name: SAP Certified Product Support Specialist - SAP Commerce Cloud
Exam Code: E_C4HYCP_12
Certifications: SAP Certified Product Support Specialist, SAP Certifications
Actual Exam Duration: 90 minutes
Expected no. of Questions in Actual Exam: 40
See Expected Questions: SAP E_C4HYCP_12 Expected Questions in Actual Exam

SAP E_C4HYCP_12 Exam Topics :

Section Weight Objectives
Configuration > 12% Configure the SAP Commerce Suite and its extensions and modules; resolve compilation issues, and customize the cockpits in the SAP Commerce Suite.
 
  •     Install & Upgrading SAP Commerce
  •     Configuring SAP Commerce
  •     Build Framework
  •     Deploying New SAP Commerce Softw
  •     Backend Administration
  •     Cluster
  •     Cluster Setup
  •     Logging Prcatices
  •     Logging Database Statements
Product Support Processes > 12% Identify the scope of SAP Product Support and SLAs, and describe Product Support processes (i.e. incident escalation, bug fix and patch process).
 
  •     Application Management
  •     After Hours Support
  •     Support
  •     Searching for Known Issues
  •     Support Communication Guidelines
  •     Piority Levels Definition
Troubleshooting > 12% Troubleshoot issues with the SAP Commerce Suite (i.e. databases, clusters and cockpits).
 
  •     Troubleshooting Suggestions
Integration > 12% Connect the omni-commerce capabilities of SAP Commerce Cloud with other SAP products
 
  •     Integration and Data Management
  •     Intelligent Selling Service
  •     Integration Options
General Support > 12% Use the different features, extensions and add-ons of the SAP Commerce Suite; use other platform Core features.
 
  •     Solution Architecture
  •     Architecture Overview
  •     Order Management
  •     Security and User Management
  •     LDAP Extension
  •     Transparent Attribute Encryption
  •     Single Sign-On in Backoffice
Performance 8% - 12% Analyze and improve overall system performance, and troubleshoot  performance issues and identify  bottlenecks.
 
  •     Infrastructure Considerations
  •     Performance Tuning
  •     Service Monitoring
  •     Dynatrace Monitoring
Official Information https://training.sap.com/certification/e_c4hycp_12-sap-certified-product-support-specialist---sap-commerce-cloud-g/

Updates in the SAP E_C4HYCP_12 Exam Topics:

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