SAP C_C4HCX AI Role-Plays (Scenarios) Exam Syllabus For New 2026 Format
Are you aware of the latest Exam C_C4HCX Syllabus changes in 2026 by SAP. The C_C4HCX exam topics covered on this page are based on SAP official content helping you understand exactly what skills and knowledge you are expected to demonstrate in the exam. Check your preparation against the latest C_C4HCX Exam Topics for SAP Certified - Solution Architect - SAP Customer Experience (C_C4HCX_2601) to ensure you're aligned with the current exam requirements.
Please note that the SAP Certified - Solution Architect - SAP Customer Experience (C_C4HCX_2601) C_C4HCX exam uses AI Role-Plays (Scenarios), meaning you will be evaluated on your ability to apply knowledge in real-world scenarios rather than answering traditional multiple-choice questions. Once you are familiar with what each Lesson expects you to know and do, test yourself using our free C_C4HCX questions. We also offer a premium C_C4HCX practice pack including Flashcards, Revision Notes and AI Role-Plays (Scenarios) Practice fully aligned to SAP 2026 new format, to help you measure your readiness before your actual exam day.
Learning Journey For SAP C_C4HCX Exam
Becoming a Certified Solution Architect in SAP Customer Experience
By the end of this learning journey, participants will be able to: Describe the core capabilities and architecture of SAP Customer Experience solutions. Explain how SAP BTP, SAP Integration Suite, and SAP Build integrate with CX landscapes. Design end-to-end CX solution architectures that meet business and technical requirements. Select appropriate integration patterns and middleware approaches for common CX scenarios. Propose extensibility approaches using SAP Build and BTP services for custom requirements. Translate business requirements into solution components and justify design trade-offs. Plan project delivery activities, including testing, deployment, and change management for CX implementations.
Determine the relevant units and lessons within SAP Learning Courses for each exam topic
| 1 | How to prepare for the certification |
Introducing the solution and learning the basics of navigating it Understanding features like guided selling, task management, visit management and more from a Sales Representative's perspective Understanding features like KPI evaluation, forecasting, pipeline management and more from a Sales Managers perspective Exploring Machine learning and Gen AI features like CX AI Toolkit. Understanding features of MS teams integration and relationship Intelligence features Exploring the features of the Mobile Application
| 1 | Getting an overview about SAP Sales Cloud Version 2 |
| 2 | Navigating the Essentials in SAP Sales Cloud Version 2 |
| 1 | Understanding a Sales Representative’s Daily Tasks |
| 2 | Refining Playbooks Through Setup and Guided Selling within Opportunities |
| 3 | Managing Sales Quotes |
| 4 | Using Sales Orders |
| 5 | Navigating Task Management and Digital Selling Workspace |
| 6 | Examining Visit Management |
| 1 | Exploring Sales Manager’ Daily Tasks |
| 2 | Maximizing Playbooks Through Sales Representative Guidance and KPI Evaluation |
| 3 | Improving Pipeline and Process Flow with Trends Analytics |
| 1 | Introducing Machine Learning |
| 2 | Discovering Gen AI features |
| 3 | Using the CX AI Toolkit and AI Agents in SAP Sales Cloud V2 |
| 1 | Boosting Collaboration and Integration with MS Teams |
| 2 | Simplifying Communication Channels |
| 3 | https://learning.sap.com/courses/exploring-sap-sales-cloud-version-2/understanding-relationship-intelligence |
| 1 | Working with the Mobile App |
After completing this course, you will be able to: Make the case for SAP Service Cloud Version 2 Follow a day in the life of the service employee Start the implementation Perform master data setup Create service objects Set up case management Configure service elements Configure communication channels Overview how SAP Service Cloud Version 2 can be integrated into the broader, SAP Cloud for Customer ecosystem
| 1 | Introducing SAP Service Cloud Version 2 and its New Features |
| 2 | Initial Engagement, Service Operations and Field Service |
| 3 | Using AI in SAP Service Cloud Version 2 |
| 4 | Understanding the Customer Service Process |
| 5 | Creating a Case Type |
| 6 | Understanding the Customer Service Tools and Supporting Resources |
| 7 | Configuring Email |
| 8 | Integrating S/4HANA (Cloud and On-Prem) |
| 1 | Defining the Scope |
| 2 | Getting Ready for Implementation |
| 3 | Creating Business Roles |
| 4 | Creating Employees and Business Users for Service |
| 5 | Tailoring the User Interface for the Business |
| 1 | Defining a Service Organization |
| 2 | Setting Up a Service Organization |
| 3 | Creating Customer Account Master Data |
| 4 | Creating Products Master Data |
| 1 | Creating a Registered Product in SAP Service Cloud Version 2 |
| 2 | Creating a Warranty in SAP Service Cloud Version 2 |
| 3 | Using an Installed Base |
| 1 | Creating a Case Type |
| 2 | Creating the Parties Involved for Cases​ |
| 3 | Creating the Statuses for Cases |
| 1 | Configuring Categories |
| 2 | Configuring a Service Level Agreement |
| 3 | Configuring Case Routing |
| 1 | Configuring Email |
| 2 | Configuring Phone |
| 1 | Integrating S/4HANA (Cloud and On-Prem) |
| 2 | Integrating SAP Service Cloud Version 2 with Microsoft Teams |
| 3 | Integrating AI into SAP Service Cloud Version 2 |
After completing this course, you will be able to Understand the key features and benefits of Getting started with SAP Engagement Cloud - Emarsys Edition to create successful campaigns that increase customer engagement, support retention, and generate more revenue
| 1 | Getting Started |
| 2 | Identifying Key Features and Benefits |
| 1 | Creating, Setting Up and Managing Contacts |
| 2 | Importing Contact Data Manually |
| 1 | Defining Segments and Different Types of Segments |
| 2 | Creating Contact Criteria-Based Segments and Combined Segments |
| 1 | Using Email Templates and Managing General Email Settings |
| 2 | Discovering Personalized Email Content Creation |
| 1 | Introducing Automations |
| 2 | Exploring Tactics |
| 1 | Exploring Email Analytics |
| 2 | Exploring Best Practices |
| 1 | Using AI-Powered Guidance to Accelerate SAP Customer Experience Projects |
After completing this course, administrators, consultants, and developers will be able to: Evaluate and determine the functionalities that are applicable to their implementation scenarios. Understand the fundamentals of the SAP Customer Data Cloud platform and API, and the SAP Customer Experience portfolio. Locate CIAM settings as well as create and configure a site. Discover Lite Registration and Full Registration flow. Modify a screen and implement a screen-set in a website.
| 1 | Exploring SAP Customer Data Cloud Solutions |
| 2 | Aligning SAP Customer Data Cloud Solutions to the SAP Customer Experience Suite |
| 1 | Exploring and Creating a Site in the SAP Customer Data Cloud Console |
| 2 | Building a Lite Registration in the SAP Customer Data Cloud Console. |
| 3 | Building a Full Registration in the SAP Customer Data Cloud Console |
| 1 | Configuring the Web User Interface (UI) |
| 2 | Implementing a Screen Set using Web SDK |
| 1 | Explaining Customer Data and Privacy Regulations |
| 2 | Setting Up Consent Statements |
| 3 | Capturing and Verifying Consent Records in a Web Application |
Describe the foundations and purpose of the B2B module available in the Customer Identity and Access Management (CIAM) of SAP Customer Data Cloud. Identify key configuration workspaces in the console. Adapt the organization and member's schema to your company’s structure. Allow organization self-registration with an Organization Approval Workflow. Describe the onboarding process for a new organization. Manage member data and use the console to invite members and assign roles. Help SAP Customer Data Cloud talk to an External ID Provider. Configure policy building blocks and asset types. Create a tailored access policy based on organization types, personas, and required access restrictions. Describe use cases for Organizational Policies and automated assignment. Verify credentials from an external website. Embed organization registration screen using SDK.
| 1 | Describing the Three Core Pillars of CIAM for B2B |
| 2 | Activating B2B Organization Management |
| 3 | Explaining Essential Terms and Definitions |
| 4 | Exploring the Delegated Admin Console |
| 5 | Introducing Policy-Based Access Control |
| 6 | Performing an Asset Check from a Connected Website |
| 1 | Navigating the Organization Management Console |
| 2 | Managing Organization and Member Attributes |
| 3 | Configuring Language-related Settings |
| 1 | Configuring Organization Approval Workflows |
| 2 | Using the Registration Request Web UI |
| 3 | Onboarding Organizations |
| 4 | Managing Members |
| 1 | Exploring the Delegated Admin Console |
| 2 | Setting Up an External Identity |
| 3 | Using the Delegated Admin Console |
| 1 | Introducing Policy-Based Access Control |
| 2 | Building Your Access Policy |
| 3 | Organization Availability and Automated Assignments |
| 1 | Performing an Asset Check from a Connected Website |
| 2 | Integrating CIAM for B2B with Sample Website |
| 3 | Additional Reading |
After completing this course, you will be able to: Define customer data and customer data platform. Navigate the console to successfully configure SAP Customer Data Platform's functionalities. Recognize and relate the four-step process: Data Ingestion, Identity Resolution, Insights, and Engagement and how this process helps to understand the customer. Identify and outline the structure of a Customer Schema concept to create a new attribute in Profile Entity, followed by the creation of a new Activity with attributes. Examine and determine how to integrate source and destination applications, using the repository of applications and platforms in the Application Library. Configure events setup. Configure matching and merging rules. Create data insights to calculate metrics and classify customers. Execute engagement and activation. Design and implement CX Journeys and Flows.
| 1 | Introducing Customer Data |
| 2 | Introducing Customer Data Platform |
| 3 | Discovering the 3 Core Pillars of SAP Customer Data Platform |
| 4 | Discovering SAP Customer Data Platform Terms And Definitions |
| 5 | Creating Activity Indicators |
| 1 | Navigating the SAP Customer Data Platform Console |
| 2 | Discovering Typical Use Cases |
| 3 | How Does SAP Customer Data Platform Enhance Customer Engagement? |
| 1 | Getting to Know the Customer Profile |
| 2 | Setting Up Identity Resolution |
| 1 | Using the Customer Schema |
| 2 | Discovering Privacy and Trust Mechanisms |
| 3 | Using the Application Library |
| 4 | Configuring Events Setup |
| 1 | Creating Activity Indicators |
| 2 | Creating Segments |
| 3 | Defining Customer Explorations |
| 4 | Comparing Customer Dashboards |
| 1 | Creating Actions |
| 2 | Creating Audiences |
| 1 | Creating CX Flows |
| 2 | Creating CX Journeys and Milestones |
| 1 | Using AI-Powered Guidance to Accelerate SAP Customer Experience Projects |
After completing this learning journey, you will understand the fundamental technical aspects of SAP Commerce Cloud and be able to provide configuration into SAP Commerce Cloud. You will also be able to develop and code the basic modules of SAP Commerce Cloud
| 1 | Understanding System Requirements |
| 2 | Introducing SAP Commerce Cloud Platform Features |
| 3 | Understanding SAP Commerce Cloud System Architecture |
| 1 | Examining the Build Framework Objective |
| 2 | Exploring Extensions in SAP Commerce Cloud |
| 3 | Configuring Properties Files |
| 4 | Recognizing SAP Commerce Server Features |
| 5 | Understanding the SAP Commerce Administration Console |
| 6 | Initializing and Updating SAP Commerce Cloud |
| 7 | Getting to Know the SAP Commerce Installer |
| 8 | Identifying Spring Features in SAP Commerce Cloud |
| 9 | Understanding the Exercise Set up Process |
| 10 | Performing the Class Set Up |
| 1 | Getting an Overview of the Backoffice Framework |
| 2 | Managing Widgets in the Application Orchestrator |
| 3 | Evaluating Custom Backoffice Extensions |
| 4 | Configuring Backoffice Using Application Structure Files |
| 5 | Performing Configurations of BackOffice |
| 1 | Understanding the Type System in SAP Commerce Cloud |
| 2 | Defining Collections and Relations |
| 3 | Analyzing Data Type Deployment |
| 4 | Localizing the Type System in SAP Commerce Cloud |
| 5 | Implementing Data Models |
| 1 | Introducing the Product Content Management |
| 2 | Analyzing Product Modeling Approaches |
| 3 | Evaluating the Classification Methodology |
| 4 | Comparing Classification and Type Systems |
| 5 | Understanding Supported Product Variants |
| 6 | Applying Product Modeling |
| 1 | Getting an Overview of ImpEx |
| 2 | Evaluating the ImpEx Syntax |
| 3 | Explaining the ImpEx Invoking Process |
| 4 | Understanding Distributed ImpEx |
| 5 | Importing Data Using ImpEx Scripts |
| 1 | Introducing Basic Flexible Search Syntax |
| 2 | Understanding Flexible Search Syntax |
| 3 | Implementing Flexible Search APIs |
| 4 | Gaining Insights into Alternatives to Flexible Search |
| 5 | Implementing Flexible Search Queries |
| 6 | Gaining Insights into Alternatives to Flexible Search |
| 7 | Implementing Flexible Search Queries |
| 1 | Identifying the Role of Facade Layers |
| 2 | Analyzing Data Transfer Object (DTO) Management |
| 3 | Evaluating the Data Conversion Process |
| 4 | Understanding commercefacades Extensions |
| 5 | Modifying Existing Data Conversion Processes in the Facade Layer |
After completing this course, consultants and developers will understand how to deploy their solutions to the cloud and how to configure and customize some of the essential parts of SAP Commerce Cloud
| 1 | Introducing the Practice System Exercise Environment |
| 1 | Exploring Basic Features of Cloud Portal |
| 2 | Preparing to Connect the Code Repository with SAP Commerce Cloud |
| 3 | Analyzing the Code Repository for the Build Process |
| 4 | Managing Build and Deployment Processes |
| 1 | Understanding Security Management |
| 2 | Managing Access Controls via Type-Based Access Rights ​ |
| 3 | Defining Search Restrictions |
| 4 | Configuring the Spring Security Framework |
| 5 | Incorporating Additional Security Features​ |
| 6 | Configuring Security Essentials |
| 1 | Preparing Events in the SAP Commerce Cloud Event System |
| 2 | Implementing Asynchronous Events |
| 3 | Implementing Transaction-aware Events |
| 1 | Discovering the Business Process Engine Architecture |
| 2 | Creating a Process Template |
| 3 | Managing Processes |
| 1 | Identifying the General Order Management Process and its Related Extensions |
| 2 | Exploring the Out-of-the-Box Order Fulfilment Process |
| 3 | Understanding the ERP/Warehouse Communication (Sub)Process​ |
| 4 | Identifying Additional Order Management Features |
| 5 | Customizing the Order Management Process​ |
| 1 | Introducing CronJobs in SAP Commerce Cloud |
| 2 | Implementing CronJobs with Custom Logic |
| 3 | Implementing a New CronJob |
| 1 | Introducing the Workflow Module |
| 2 | Determining Workflow-Related Data Models |
| 3 | Working with Workflow Templates |
| 4 | Starting and Working With a Workflow |
| 5 | Customizing a Workflow Template in Backoffice |
| 1 | Understanding the Data Validation Process |
| 2 | Creating and Managing Validation Rules and Constraints in Backoffice |
| 3 | Performing Exercise on Validation Constraint Rules |
After completing this learning journey, consultants and developers will be able to configure and extend advanced key features of SAP Commerce Cloud solution, such as the storefront, promotions & coupons, searching and web services
| 1 | Introducing the Practice System Exercise Environment |
| 1 | Exploring Composable Storefront |
| 2 | Understanding the Architecture and Technical foundation​ |
| 3 | Installing SAP Commerce Cloud Composable Storefront |
| 4 | Summarizing the Composable Storefront Installation Module |
| 1 | Exploring the Personalization Module​ |
| 2 | Understanding Architecture and Data Models |
| 3 | Associating Users with Segment Affiliation |
| 4 | Configuring Personalization in SmartEdit​ |
| 5 | Understanding Personalization Calculation |
| 6 | Customizing the Personalization Module ​ |
| 7 | Summarizing the Personalization Module​ |
| 1 | Comparing the Standard Search Methods |
| 2 | Understanding the Indexing (Extract-Transform-Load) Process |
| 3 | Configuring and Customizing Customer Search Options |
| 4 | Summarizing the Search Functionalities |
| 1 | Exploring Adaptive Search​ |
| 2 | Understanding Search Profiles |
| 3 | Configuring Adaptive Search in the Backoffice |
| 4 | Merging Search Profiles |
| 5 | Enhancing Search Experience with Personalization |
| 6 | Customizing Facets and Configuring Adaptive Search​ |
| 7 | Summarizing the Adaptive Search Module​ |
| 1 | Identifying Key Features and Benefits of Promotion and Rule Engines |
| 2 | Understanding Promotions: A Business ​Users’ View |
| 3 | Creating and Managing Promotion Rules |
| 4 | Understanding Special Scenarios for applying promotions |
| 5 | Customizing Promotions |
| 6 | Understanding Promotions - A Technical User's Perspective |
| 7 | Summarizing Promotions |
| 1 | Exploring Coupons |
| 2 | Explaining Coupon Types |
| 3 | Creating and Applying a Coupon-based Promotion in the Storefront |
| 4 | Exploring Out of the Box (OOTB) Special Features​ |
| 5 | Developing a Customized Coupon-Based Promotion​ |
| 6 | Summarizing the Coupon Module​ |
| 1 | Introducing the Omni Commerce Connect Module |
| 2 | Understanding the Architecture​ and Communication Process |
| 3 | Customizing Web Services DTOs |
| 4 | Customizing Commerce Web Services |
| 5 | Developing a Custom OCC Web Service |
| 6 | Summarizing the Omni Commerce Connect Module​ |
| 1 | Explaining Licensing, Versioning, and Maintenance |
| 2 | Configuring and Managing Logging Properties and Processes​ |
| 3 | Exploring Integration Support |
| 4 | Explaining the General Data Protection Regulation (GDPR) |
| 5 | Identifying the SAP Commerce Cloud Knowledge Webography |
| 6 | Summarizing the Additional Information Module |
Understand how Business AI in SAP CX powered by SAP Customer Experience and SAP Joule enables intelligent, end-to-end customer journeys across marketing, sales, and service. Apply Joule Agents and Joule for Consultants to design, optimize, and automate CX processes that drive measurable business value
| 1 | Enhancing Customer Experience: Integrating AI Into Key CX Processes |
| 2 | Optimizing the Customer Journey with SAP CX and SAP Business AI |
| 3 | Analyzing Real World Customer Examples |
| 4 | Exploring Business AI in CX Packages |
| 1 | Using AI-Powered Guidance to Accelerate SAP Customer Experience Projects |
| 1 | Navigating the Future with SAP Road Map Explorer |
| 2 | Discovering SAP Business AI Feature Catalog and SAP Business AI Feature Estimator |
After completing this course, you will have: Acquired foundational knowledge of SAP Business Technology Platform Insights in the options to integrate and extend applications using intelligent technologies as well as incorporate analytics, database administration, and data management Gain an insight into security aspects and sustainability management
| 1 | Positioning SAP Business Technology Platform within the SAP Business Suite strategy |
| 2 | Identifying Solution Areas of SAP and Business Processes |
| 3 | Describing the Suite Qualities and Use Cases of SAP BTP |
| 4 | Discovering Cloud Terminology |
| 1 | Introducing SAP BTP Commercial Models |
| 2 | Illustrating the Architecture of SAP BTP |
| 3 | Demonstrating SAP BTP Cockpit |
| 4 | Identifying the Services in SAP BTP |
| 5 | Analyzing Connectivity in SAP BTP |
| 1 | Discovering Agent and Application Development |
| 2 | Identifying Development Frameworks |
| 3 | Analyzing SAP Build Capabilities |
| 1 | Describing Application Programming Interfaces (APIs) |
| 2 | Illustrating SAP Business Accelerator Hub |
| 3 | Illustrating SAP Integration Suite |
| 1 | Describing SAP Business AI |
| 2 | Discovering the AI & Data Foundation with SAP HANA Cloud |
| 3 | Describing SAP AI Foundation |
| 1 | Analyzing User and Authorization Management on SAP BTP |
| 2 | Analyzing SAP Cloud Identity Services |
| 3 | Illustrating SAP Authorization and Trust Management Service (XSUAA) |
After completing this course, you will be able to create an API and use the required tools, processes, and operations in SAP Integration Suite. You will also be equipped with the skills to manage APIs including Cloud Integration (Integration Flows), and to model processes
| 1 | Presenting the SAP Integration Strategy |
| 2 | Introducing the Clean Core Approach |
| 1 | Discussing Distributed Architectures and their Challenges |
| 2 | Understanding the SAP Integration Suite |
| 3 | Navigating SAP Integration Suite: Capabilities and Considerations |
| 4 | Exploring the Capabilities of SAP Integration Suite |
| 1 | Understanding API Management |
| 2 | Understanding the Components of API Management |
| 3 | Understanding API Lifecycle |
| 4 | Building An API Provider |
| 5 | Building API Proxies |
| 6 | Using Policies |
| 7 | Editing APIs |
| 8 | Working with Developer Hub |
| 9 | Deploying a Product to Developer Hub |
| 10 | Working with Graph |
| 1 | Introducing the Basic Concepts |
| 2 | Employing Connectivity Options |
| 3 | Understanding the Operating Model in SAP Integration Projects |
| 4 | Understanding System Scope in the Cloud Foundry Environment |
| 5 | Defining Design Guidelines |
| 6 | Developing Integration Content |
| 7 | Monitoring and Logging Message |
| 8 | Utilizing the Camel Data Model and Simple Expression Language |
| 9 | Understanding the Integration Flow |
| 1 | Introducing Event-Driven Architectures |
| 2 | Understanding Direct and Guaranteed Messaging |
| 3 | Discussing SAP Event Mesh |
| 4 | Understanding the Event Mesh Capability in SAP Integration Suite |
| 5 | Introducing SAP Integration Suite, Advanced Event Mesh |