SAP C_C4H56_2411 Exam Topics
SAP C_C4H56_2411 Exam Overview :
| Exam Name: | SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 |
| Exam Code: | C_C4H56_2411 |
| Certifications: | SAP Certified Associate, SAP Implementation Consultant - SAP Service Cloud Version 2 Certifications |
| See Expected Questions: | SAP C_C4H56_2411 Expected Questions in Actual Exam |
SAP C_C4H56_2411 Exam Objectives :
| Section | Weight | Objectives |
|---|---|---|
| Basic Setup | <=10 | Basic setup of system including first time system configuration steps. |
| Master Data | <= 10% | Set up master data regarding Account, Contact, Product, Organization, and employees. |
| User Management | <= 10% | Manage the creation of User and business roles, including authorizations. |
| Service Objects | <= 10% | Set up the service objects Registered Products, Installed Base and Warranty. |
| Service Elements | 11% - 20% | Configuration SLA, Categories and Case Routing. |
| Cases | 11% - 20% | Configuration Document Types, Party Role, Status Schema, and Business Flows. |
| Communication Channels | <= 10% | Configuring the Agent Desktop for CTI and Interaction Center Processes. Configuration of the communication channel E-Mail to manage E-Mail Inbound scenarios including configuration Response Templates for Outbound scenarios. |
| Personalization and Extensibility | 11% - 20% | This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. |
| Integration | <= 10% | Integration scenarios supported by SAP Service Cloud Version 2. |
| Scenario Based Questions | 11% - 20% | Questions based on a fictional scenario to examine SAP Service Cloud Version 2 Knowledge. |
| Managing Clean Core | <= 10% | Evaluate and apply clean core principles to CX to maximize business process agility, reduce adaptation efforts, and accelerate innovation. |
| Official Information | https://learning.sap.com/certifications/sap-certified-associate-implementation-consultant-sap-service-cloud-version-2 |
Updates in the SAP C_C4H56_2411 Exam Topics:
SAP C_C4H56_2411 exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual SAP Certified Associate C_C4H56_2411 exam on the first attempt, you need to put in hard work on these questions as they cover all updated SAP C_C4H56_2411 exam topics included in the official syllabus. Besides studying actual questions, you should take the SAP C_C4H56_2411 practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 C_C4H56_2411 exam practice test. Online and Windows-based formats of the C_C4H56_2411 exam practice test are available for self-assessment.
- 50000+ Customers feedbacks involved in Products
- Customize your exam based on your objectives
- User-Friendly interface
- Exam History and Progress reports
- Self-Assessment Features
- Various Learning Modes