SAP C_C4H56_2411 Exam Syllabus
Start Free C_C4H56_2411 Exam Practice After Reviewing the Topics
Before starting your C_C4H56_2411 exam preparation, it is recommended to review the complete SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free C_C4H56_2411 questions. We also provide premium C_C4H56_2411 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
SAP
Vendor
C_C4H56_2411
Exam Code
80
Total Questions
11
Total Exam Domains
SAP C_C4H56_2411 Exam Objectives
| Section 1: Basic Setup | |
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Weight: <=10 |
Basic setup of system including first time system configuration steps.
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| Section 2: Master Data | |
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Weight: <= 10% |
Set up master data regarding Account, Contact, Product, Organization, and employees.
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| Section 3: User Management | |
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Weight: <= 10% |
Manage the creation of User and business roles, including authorizations.
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| Section 4: Service Objects | |
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Weight: <= 10% |
Set up the service objects Registered Products, Installed Base and Warranty.
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| Section 5: Service Elements | |
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Weight: 11% - 20% |
Configuration SLA, Categories and Case Routing.
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| Section 6: Cases | |
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Weight: 11% - 20% |
Configuration Document Types, Party Role, Status Schema, and Business Flows.
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| Section 7: Communication Channels | |
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Weight: <= 10% |
Configuring the Agent Desktop for CTI and Interaction Center Processes. Configuration of the communication channel E-Mail to manage E-Mail Inbound scenarios including configuration Response Templates for Outbound scenarios.
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| Section 8: Personalization and Extensibility | |
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Weight: 11% - 20% |
This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations.
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| Section 9: Integration | |
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Weight: <= 10% |
Integration scenarios supported by SAP Service Cloud Version 2.
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| Section 10: Scenario Based Questions | |
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Weight: 11% - 20% |
Questions based on a fictional scenario to examine SAP Service Cloud Version 2 Knowledge.
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| Section 11: Managing Clean Core | |
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Weight: <= 10% |
Evaluate and apply clean core principles to CX to maximize business process agility, reduce adaptation efforts, and accelerate innovation.
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| Info | |