SAP C_C4H520_02 Exam Topics

SAP C_C4H520_02 Exam Overview :

Exam Name:	SAP Certified Application Associate - SAP Field Service Management 2005
Exam Code:	C_C4H520_02
Certifications:	SAP Certified Application Associate, SAP Certifications
Actual Exam Duration:	180 minutes
Expected no. of Questions in Actual Exam:	80
See Expected Questions:	SAP C_C4H520_02 Expected Questions in Actual Exam

SAP C_C4H520_02 Exam Objectives :

Section	Weight	Objectives
Smartforms	> 12%	Explain the features of Smartforms module and locate /create templates. C4H520 (SAP FSM 2005) ----- OR ----- Smartforms
Mobile SAP Field Service Management application	> 12%	Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. C4H520 (SAP FSM 2005) ----- OR ----- Microlearning Video Service call Configuration and Settings
Workforce management	> 12%	Outline the features of Workforce Managment and know how to create and assign a service call. C4H520 (SAP FSM 2005) Workforce management ----- OR ----- Prerequisite video Workforce management Settings
Analytics and Reports	8% - 12%	Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. C4H520 (SAP FSM 2005) Admin Query API ----- OR ----- Analytics Reporting
Master Data Management	8% - 12%	Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. C4H520 (SAP FSM 2005) ----- OR ----- Master Data management
Administration: Permissions and Configurations	8% - 12%	Know the basic features of administartion modules and where to access company settings, business rules and permission settings. C4H520 (SAP FSM 2005) ----- OR ----- Permissions overview Permissions management Screen configurations
Crowd Workforce	< 8%	Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. C4H520 (SAP FSM 2005) ----- OR ----- Crowd
Integrations	< 8%	Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow C4H520 (SAP FSM 2005) ----- OR ----- C4C integration
SAP Field Services Management and SAP Service Cloud	< 8%	Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. C4H520 (SAP FSM 2005) ----- OR ----- Prerequisite video
Customer Self Services via Core Now	< 8%	Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. C4H520 (SAP FSM 2005) ----- OR ----- Self-service
Business Rules	< 8%	Know the advantages of using business rules and how to use them along with some use cases. C4H520 (SAP FSM 2005) Business rules notifications ----- OR ----- Business rules notifications
Official Information		https://training.sap.com/certification/c_c4h520_02-sap-certified-application-associate---sap-field-service-management-2005-g/

Updates in the SAP C_C4H520_02 Exam Topics:

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