SAP C_BCSCX AI Role-Plays (Scenarios) Exam Syllabus For New 2026 Format
Are you aware of the latest Exam C_BCSCX Syllabus changes in 2026 by SAP. The C_BCSCX exam topics covered on this page are based on SAP official content helping you understand exactly what skills and knowledge you are expected to demonstrate in the exam. Check your preparation against the latest C_BCSCX Exam Topics for SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions (C_BCSCX_2601) to ensure you're aligned with the current exam requirements.
Please note that the SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions (C_BCSCX_2601) C_BCSCX exam uses AI Role-Plays (Scenarios), meaning you will be evaluated on your ability to apply knowledge in real-world scenarios rather than answering traditional multiple-choice questions. Once you are familiar with what each Lesson expects you to know and do, test yourself using our free C_BCSCX questions. We also offer a premium C_BCSCX practice pack including Flashcards, Revision Notes and AI Role-Plays (Scenarios) Practice fully aligned to SAP 2026 new format, to help you measure your readiness before your actual exam day.
Learning Journey For SAP C_BCSCX Exam
Positioning SAP Customer Experience Solutions
By the end of this learning journey, you will be able to effectively position SAP's Customer Experience solutions by applying SAP’s "AI-First, Suite-First" strategy, emphasizing solution and industry-specific value propositions. You will gain the ability to link SAP solutions to key challenges and demonstrate their impact through real-world use cases. With this learning journey, you will be fully prepared to achieve certification in positioning of SAP Business Suite via SAP Customer Experience solutions.
Analyze the impact of current market trends and priorities for CROs Explain how SAP Customer Experience Solutions provide end-to-end solutions to meet the business needs of CROs
| 1 | Exploring Growth Leaders Objectives and Challenges |
| 2 | Introducing the Chief Revenue Officer (CRO) Narrative for SAP Business Suite |
| 1 | Discovering How SAP Business Suite Enables Growth Leaders to Achieve Their Top Objectives |
| 2 | Emphasizing Business Value Drivers and Benefits of SAP Customer Experience |
| 3 | Exploring the Role of the CRO in the Context of SAP’s Portfolio and SAP Business Suite Strategy |
| 4 | Illustrating Value Creation with the SAP CX Portfolio through Customer Examples |
| 5 | Discovering the Use Case for the SAP CX combined with SAP Business Data Cloud and SAP Business AI |
| 1 | Exploring how SAP Business Suite Creates Value through TechBloom |
| 2 | Discovering the CRO Persona through TechBloom |
| 3 | Exploring how SAP Business Suite Creates Value through AutoNova |
| 4 | Discovering the CRO Persona through AutoNova |
By the end of this learning journey, you will be able to effectively position SAP's Customer Experience Solutions by applying SAP’s "AI-First, Suite-First" strategy, emphasizing solution and industry-specific value propositions
| 1 | Exploring the End-to-End Overview of SAP Customer Experience |
| 2 | Analyzing SAP Customer Experience with Sub-Business Processes and Dependencies |
| 3 | Showcasing the End-to-End Capabilities for the CRO with SAP Business Suite |
| 4 | Summarizing Key Products of SAP CX |
| 5 | Explaining Business Value Drivers and Benefits |
| 1 | Embracing the Cloud Mindset to Unlock the Potential of Cloud-Based ERP Solutions |
| 2 | Introducing the Importance of SAP Industries |
| 3 | Unlocking Better Insights by Combining SAP Applications with SAP Business Data Cloud |
| 4 | Maximizing the Value by Pairing SAP Customer Experience with SAP Business Technology Platform |
| 5 | Unlocking Synergies by Combining SAP Customer Experience with SAP Sustainability |
| 6 | Unlocking Synergies by Combining SAP Applications with SAP Signavio, SAP LeanIX, and WalkMe |
Understand how Business AI in SAP CX powered by SAP Customer Experience and SAP Joule enables intelligent, end-to-end customer journeys across marketing, sales, and service. Apply Joule Agents and Joule for Consultants to design, optimize, and automate CX processes that drive measurable business value
| 1 | Enhancing Customer Experience: Integrating AI Into Key CX Processes |
| 2 | Optimizing the Customer Journey with SAP CX and SAP Business AI |
| 3 | Analyzing Real World Customer Examples |
| 4 | Exploring Business AI in CX Packages |
| 1 | Using AI-Powered Guidance to Accelerate SAP Customer Experience Projects |
| 1 | Navigating the Future with SAP Road Map Explorer |
| 2 | Discovering SAP Business AI Feature Catalog and SAP Business AI Feature Estimator |
Describe how AI reshapes enterprise software, emphasizing the importance of governed data, integrated processes, and context for reliable business execution. Understand why long-term business value is moving from the application layer to agentic AI layer solutions, and how integration and context differentiate enterprise AI capabilities. Identify the key components of SAP’s AI strategy —including Joule, the SAP Business AI Platform, SAP Autonomous Suite, and industry-specific AI Explain how SAP’s AI solutions facilitate intent-driven orchestration, role-based assistants, and human–AI collaboration across core business domains to accelerate decision-making and reduce complexity
| 1 | Exploring SAP’s Vision for the Autonomous Enterprise Across SAP’s Suite of Solutions |
| 2 | Discovering the SAP Autonomous Suite |
| 3 | Exploring Autonomous Domain Blueprints |
| 1 | Streamlining the Services and Support Portfolio |
| 1 | Discover Industry AI applications with built-in vertical process knowledge, data models, and regulatory logic |
| 1 | Exploring the Strategy Updates for RISE with SAP and SAP GROW |
| 2 | Introducing AI and Agent-Based Capabilities in RISE with SAP |
| 3 | Starting Fresh with SAP GROW and Agentic AI |
After completing this course, You will understand what Joule is and how it enables intelligent, connected workflows across SAP and non‑SAP systems. You will recognize the business value Joule delivers, including productivity gains, scalable automation, and enterprise‑grade trust. You will be able to explain the key components of the Joule ecosystem, including Joule Skills, Joule Agents, and role‑based AI Assistants. You will understand how different roles interact with Joule, and how Joule adapts to users through role‑based, context‑aware experiences. You will gain awareness of foundational prerequisites, commercial concepts, and trusted SAP resources needed to adopt and stay current with Joule.
| 1 | Discovering Joule |
| 2 | Understanding the Value Provided by Joule |
| 3 | Identifying Roles and Personas |
| 1 | Getting to Know Joule Skills |
| 2 | Getting to Know Joule Agents |
| 3 | Getting to Know AI Assistants in Joule |
| 4 | Understanding the Joule Ecosystem |
| 5 | Understanding the Commercial Model |
| 1 | Identifying Technical Prerequisites |
| 2 | Exploring How to Benefit from Out-of-the-Box and Custom AI |
| 3 | Understanding the Commercial Model |
| 1 | Staying Up to Date with SAP Business AI |