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Salesforce Slack-Con-201 Exam Syllabus

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Before starting your Slack-Con-201 exam preparation, it is recommended to review the complete Salesforce Certified Slack Consultant exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free Slack-Con-201 questions. We also provide premium Slack-Con-201 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Salesforce
Vendor
Slack-Con-201
Exam Code
93
Total Questions
7
Total Exam Domains

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Slack-Con-201 EXAM QUESTIONS

Salesforce Slack-Con-201 Exam Objectives

Section 1: Delivery and Migration
Weight:
17%
  • Understand Slack delivery best practices.
  • Define roles and responsibilities between Slack, Partner, and the client on an engagement.
  • Understand the end-to-end migration process and gain the ability to lead client migrations.
  • Plan and complete pre-migration activities (scheduling, user cleanup, comms, etc.).
  • Execute a migration (migration status, migration issues, coordination with the client and Slack).
Section 2: Discovery
Weight:
10%
  • Articulate the value of Slack.
  • Research background information on the client's organization and the ways they are currently working.
  • Ask thoughtful questions about existing Slack experience and future goals.
  • Finalize vision statement and success metrics for engaging Slack Services.
  • Ask thoughtful questions about existing Slack security and policies as well as desired future state.
Section 3: Grid Design
Weight:
15%
  • Leverage discovery outputs to inform initial grid design recommendations.
  • Understand grid design best practices.
  • Design and articulate feasible grid design options for your client.
  • Support grid design final sign-off.
Section 4: Policies and Settings
Weight:
22%
  • Enable org and workspaces stakeholders to align and agree on settings.
  • Understand the administrative roles within Slack and their permissions for Slack settings.
  • Enable Org and Workspace Owners to use analytics dashboard.
  • Provide guidance and requisite setup of identity management settings in Slack.
  • Guide clients through key org-level security settings.
  • Understand Slack compliance capabilities.
  • Recommend launch configuration for the client’s channel management settings.
  • Explain Slack Connect configuration settings for the client's needs.
  • Provide guidance on app approval and the recommended settings.
Section 5: Channel Strategy
Weight:
10%
  • Articulate channel basics and best practices.
  • Educate clients on the purpose and importance of a channel naming convention.
  • Introduce Slack use cases to clients.
  • Educate clients on Slack workflows (onboarding workflow, standup workflow).
Section 6: Governance Structure (Owner and Admin Roles)
Weight:
8%
  • Identify the governance team and help assign roles.
  • Facilitate admin support model discussions (for example, request/help/approvals process flows).
  • Based on a client scenario, identify and advise on critical admin processes and workflows that can be migrated to Slack.
Section 7: Learning and Enablement
Weight:
18%
  • Provide an overview of the Slack experiential learning approach.
  • Design a tailored curriculum and create a learning plan for the client's admins.
  • Design a tailored curriculum and create a learning plan for the client's users.
  • Create learning materials to support the Slack learning curriculum.
  • Prepare an experiential learning environment for live formats.
  • Facilitate and execute the Slack learning curriculum.
  • Troubleshoot common Slack issues for users.
  • Recommend a Slack rollout communication plan and enable the client to execute the plan.
Info
https://trailheadacademy.salesforce.com/certificate/exam-slack-consultant---Slack-Con-201