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Salesforce Certified Agentforce Sales Consultant (Sales-Con-201) Exam Syllabus

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Before starting your Salesforce Certified Agentforce Sales Consultant (Sales-Con-201) exam preparation, it is recommended to review the complete Salesforce Certified Agentforce Sales Consultant exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free Salesforce Certified Agentforce Sales Consultant (Sales-Con-201) questions. We also provide premium Salesforce Certified Agentforce Sales Consultant (Sales-Con-201) practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Salesforce
Vendor
Salesforce Certified Agentforce Sales Consultant (Sales-Con-201)
Exam Code
190
Total Questions
5
Total Exam Domains

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Sales-Cloud-Consultant EXAM QUESTIONS

Salesforce Certified Agentforce Sales Consultant (Sales-Con-201) Exam Objectives

Section 1: Sales Lifecycle
Weight:
20%
  • Given business requirements, metrics, key performance indicators, or business challenges, determine the optimal solution in Agentforce Sales.
  • Given a scenario, discuss common sales and marketing processes and anticipate key implementation considerations.
  • Identify when to use Agentforce Sales features and related products such as Sales Engagement, Salesforce Inbox, Enterprise Territory Management, Opportunity Forecasting, Agentforce Sales Einstein, and generative/predictive AI.
  • Identify ways to transform business outcomes and sales KPIs into reports and dashboards.
Section 2: Consulting and Implementation Strategies
Weight:
25%
  • Prior to an implementation, assess user experience, communication plan, training, and change management, and establish metrics that measure success.
  • During an implementation, outline and apply appropriate deployment considerations.
  • Post-implementation, determine how to respond to low adoption and changing business requirements, user access and plan for continuous improvement.
  • Leverage the project management lifecycle to deliver a successful solution on time and within scope.
  • Conduct discovery workshops, analyze business requirements, define solutions, and prioritize use cases.
Section 3: Practical Application of Agentforce Sales Expertise
Weight:
24%
  • Given a set of requirements, construct an end-to-end sales process within Salesforce that supports the business from Lead to Opportunity to Quote to Close.
  • Given a scenario, determine when it’s appropriate to extend declarative development with custom development, third-party applications, Salesforce products, or productivity tools (email integrations, Slack, Salesforce Mobile).
  • Given a set of business requirements, identify the appropriate security model (sharing rules, role hierarchy, Account Teams, Opportunity Teams, permission sets, permission set groups).
  • Outline the capabilities, use cases, and design considerations when implementing Opportunity Products, Products, Price Books, Quotes, and the impact of multi-currency.
  • Given a set of requirements, determine how to support different business and sales process scenarios for Campaigns, Leads, and Opportunities. 
Section 4: Data Management
Weight:
18%
  • Explain the use cases and considerations for data migrations and integrations.
  • Given a scenario, outline the scalability implications of a solution.
  • Discuss approaches for managing sales data quality in Salesforce.
Section 5: Predictive and Generative AI
Weight:
13%
  • Understand what generative AI tools are available in Agentforce Sales.
  • Understand what predictive AI tools are available in Agentforce Sales.
  • Identify ethical challenges of AI and apply Salesforce’s Trusted AI Principles to sales scenarios.
Info
https://trailheadacademy.salesforce.com/certificate/exam-sales-consultant---Sales-Con-201