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Salesforce FSL-201 Exam Syllabus

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Before starting your FSL-201 exam preparation, it is recommended to review the complete Salesforce Implement Salesforce Field Service exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free FSL-201 questions. We also provide premium FSL-201 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Salesforce
Vendor
FSL-201
Exam Code
163
Total Questions
8
Total Exam Domains

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FSL-201 EXAM QUESTIONS

Salesforce FSL-201 Exam Objectives

Section 1: Course Introduction
Weight:
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  • Discover the Course 
  • Review the Certification 
  • Define Salesforce Field Service
Section 2: Introduction to Salesforce Field Service
Weight:
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  • Define Field Service Components
  • Understand Field Service Capabilities
  • Outline its Data Model
Section 3: ?Initial Configuration
Weight:
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  • Navigate the Settings Tab
  • Build Profiles, Licenses, Permission Sets
Section 4: Main Elements
Weight:
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  • Establish Operating Hours
  • Outline Service Territories
  • Generate Work Orders
  • Assign Locations
  • Organize Products
Section 5: Scheduling
Weight:
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  • Establish Work Rules
  • Determine Service Objectives
  • Apply Scheduling Policies
  • Navigate the Scheduling Engine
  • Schedule Service Appointments and Work Orders
  • Follow the Scheduling Optimization Model
Section 6: Contractors
Weight:
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  • Assess Contractor Capacity
  • Determine Scheduling Preferences
  • Outline the Service Appointment Lifecycle
Section 7: Dispatcher Console
Weight:
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  • Navigate the Dispatcher Console
  • Manage Service Appointments
  • Build a Gantt Chart and Filters
Section 8: Field Technician Mobility
Weight:
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  • Follow a Business Flow
  • Determine User Roles and Tasks
  • Access the Field Service Mobile App
  • Generate Reports
Info
https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/