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Salesforce FSL-201 Exam Syllabus

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Before starting your FSL-201 exam preparation, it is recommended to review the complete Salesforce Implement Salesforce Field Service exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free FSL-201 questions. We also provide premium FSL-201 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Salesforce
Vendor
FSL-201
Exam Code
163
Total Questions
11
Total Exam Domains

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FSL-201 EXAM QUESTIONS

Salesforce FSL-201 Exam Objectives

Section 1: Course Orientation
Weight:
-
  •     Course Introduction
  •     Certification Overview
  •     Field Service Definitions and Video
Section 2: AW Computing Overview
Weight:
-
  •     Explain the Business Reason Why AW Computing Has Purchased FSL
  •     Describe the Framework for a Field Service Project Team
  •     Reference Your Action Items for the Course
Section 3: FSL Overview
Weight:
-
  •     Identify Field Service Management Challenges and Determine How Field Service Can Overcome Those Challenges and Meet KPIs
  •     Describe What Connected Field Service Looks Like
  •     Complete Prerequisite Exercises
  •     Explain the Main Components, Capabilities, and Data Model of FSL
Section 4: FSL Initial Configuration
Weight:
-
  •     Identify the Features Within the Field Service Settings Tab
  •     Identify the Permission Sets We Assign to Each License, the Profiles and Permission Sets We Assign to Our Users, and Why We Do This
  •     Describe Geocoding and Data Integration Rules Within Field Service
  •     Complete Prerequisite Exercises
Section 5: Plan for FSL
Weight:
-
  •     Ask the Essential Questions Before Setting up Field Service
Section 6: FSL Main Elements
Weight:
-
  •     Set up All Field Service Main Elements
  •     Define Operating Hours
  •     Explain Service Territories
  •     Recognize the Importance of Required Skills
  •     Discuss How Work Orders Behave and Interact with Other Objects
  •     Explain the Service Resources Data Flow
  •     Describe the Field Service Location and Product Data Flow
Section 7: FSL Scheduling and Policies
Weight:
-
  •     Complete All Exercises Related to Field Service Scheduling and Policies
  •     Identify Work Rules and Service Objectives
  •     Identify Scheduling Policies Included in Field Service
  •     Define the Difference Between the Service Appointment and Work Order
Section 8: FSL Contractors
Weight:
-
  •     Complete All Exercises Related to Contractors
  •     Explain Capacity with Contractors and How to Give Contractors First Preference
  •     Describe the Service Appointment Lifecycle and Related Status Transitions
Section 9: Dispatcher Console
Weight:
-
  •     Complete All Exercises Related to the Dispatcher Console
  •     Explore the Capabilities of the Dispatcher Console
  •     Book and Manage Service Appointments
  •     Track and Monitor Service Resources
  •     Describe the Schedule Optimization Model
Section 10: Mobile Field Technicians
Weight:
-
  •     Explain the Business Flow of a Case to Work Order to Service Appointment
  •     Identify the Key Tasks Performed by Each Field Service Role (Customer, Agent, Dispatcher, Field Tech, and Admin)
  •     Describe How Field Technicians Manage Their Service Appointments Using the Field Service Mobile App
  •     Complete Reporting and Mobile Exercises
Section 11: Review and Resources
Weight:
-
  •     Test Your Knowledge with Field Service Review Questions
  •     Access Field Service Resources
Info
https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/