Salesforce FSL-201 Exam Syllabus

Salesforce FSL-201 Exam

Implementing Field Service Lightning

Total Questions: 105

Last Updated : 06-01-2022

What is Included in the Salesforce FSL-201 Exam?

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Salesforce FSL-201 Exam Overview :

Exam Name	Implementing Field Service Lightning
Exam Code	FSL-201
Official Information	https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
See Expected Questions	Salesforce FSL-201 Expected Questions in Actual Exam
Take Self-Assessment	Use Salesforce FSL-201 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Salesforce FSL-201 Exam Topics :

Section	Weight	Objectives
Course Orientation		Course Introduction Certification Overview Field Service Definitions and Video
AW Computing Overview		Explain the Business Reason Why AW Computing Has Purchased FSL Describe the Framework for a Field Service Project Team Reference Your Action Items for the Course
FSL Overview		Identify Field Service Management Challenges and Determine How Field Service Can Overcome Those Challenges and Meet KPIs Describe What Connected Field Service Looks Like Complete Prerequisite Exercises Explain the Main Components, Capabilities, and Data Model of FSL
FSL Initial Configuration		Identify the Features Within the Field Service Settings Tab Identify the Permission Sets We Assign to Each License, the Profiles and Permission Sets We Assign to Our Users, and Why We Do This Describe Geocoding and Data Integration Rules Within Field Service Complete Prerequisite Exercises
Plan for FSL		Ask the Essential Questions Before Setting up Field Service
FSL Main Elements		Set up All Field Service Main Elements Define Operating Hours Explain Service Territories Recognize the Importance of Required Skills Discuss How Work Orders Behave and Interact with Other Objects Explain the Service Resources Data Flow Describe the Field Service Location and Product Data Flow
FSL Scheduling and Policies		Complete All Exercises Related to Field Service Scheduling and Policies Identify Work Rules and Service Objectives Identify Scheduling Policies Included in Field Service Define the Difference Between the Service Appointment and Work Order
FSL Contractors		Complete All Exercises Related to Contractors Explain Capacity with Contractors and How to Give Contractors First Preference Describe the Service Appointment Lifecycle and Related Status Transitions
Dispatcher Console		Complete All Exercises Related to the Dispatcher Console Explore the Capabilities of the Dispatcher Console Book and Manage Service Appointments Track and Monitor Service Resources Describe the Schedule Optimization Model
Mobile Field Technicians		Explain the Business Flow of a Case to Work Order to Service Appointment Identify the Key Tasks Performed by Each Field Service Role (Customer, Agent, Dispatcher, Field Tech, and Admin) Describe How Field Technicians Manage Their Service Appointments Using the Field Service Mobile App Complete Reporting and Mobile Exercises
Review and Resources		Test Your Knowledge with Field Service Review Questions Access Field Service Resources

Updates in the Salesforce FSL-201 Exam Syllabus:

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FSL-201 Exam Details

Salesforce FSL-201 Exam Details

Free FSL-201 Questions

Free Salesforce FSL-201 Exam Questions