1. Home
  2. Salesforce
  3. FSL-201 Exam Syllabus

Salesforce FSL-201 Exam Syllabus

Salesforce FSL-201 Exam

Implementing Field Service Lightning

Total Questions: 304

What is Included in the Salesforce FSL-201 Exam?

Authentic information about the syllabus and an effective study guide is essential to go through the Salesforce FSL-201 exam in the first attempt. The study guide of Study4Exam provides you with comprehensive information about the syllabus of the Salesforce FSL-201 exam. You should get this information at the start of your preparation because it helps you make an effective study plan. We have designed this Salesforce Field Service Lightning Consultant certification exam preparation guide to give the exam overview, practice questions, practice test, prerequisites, and information about exam topics that help to go through the Salesforce Implementing Field Service Lightning (2022) exam. We recommend you to the preparation material mentioned in this study guide to cover the entire Salesforce FSL-201 syllabus. Study4Exam offers 3 formats of Salesforce FSL-201 exam preparation material. Each format provides new practice questions in PDF format, web-based and desktop practice exams to get passing marks in the first attempt.

Salesforce FSL-201 Exam Overview :

Exam Name Implementing Field Service Lightning
Exam Code FSL-201
Official Information https://trailhead.salesforce.com/en/academy/classes/fsl201-implement-salesforce-field-service/
See Expected Questions Salesforce FSL-201 Expected Questions in Actual Exam
Take Self-Assessment Use Salesforce FSL-201 Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

Salesforce FSL-201 Exam Topics :

Section Weight Objectives
Course Orientation
  •     Course Introduction
  •     Certification Overview
  •     Field Service Definitions and Video
AW Computing Overview
  •     Explain the Business Reason Why AW Computing Has Purchased FSL
  •     Describe the Framework for a Field Service Project Team
  •     Reference Your Action Items for the Course
FSL Overview
  •     Identify Field Service Management Challenges and Determine How Field Service Can Overcome Those Challenges and Meet KPIs
  •     Describe What Connected Field Service Looks Like
  •     Complete Prerequisite Exercises
  •     Explain the Main Components, Capabilities, and Data Model of FSL
FSL Initial Configuration
  •     Identify the Features Within the Field Service Settings Tab
  •     Identify the Permission Sets We Assign to Each License, the Profiles and Permission Sets We Assign to Our Users, and Why We Do This
  •     Describe Geocoding and Data Integration Rules Within Field Service
  •     Complete Prerequisite Exercises
Plan for FSL
  •     Ask the Essential Questions Before Setting up Field Service
FSL Main Elements
  •     Set up All Field Service Main Elements
  •     Define Operating Hours
  •     Explain Service Territories
  •     Recognize the Importance of Required Skills
  •     Discuss How Work Orders Behave and Interact with Other Objects
  •     Explain the Service Resources Data Flow
  •     Describe the Field Service Location and Product Data Flow
FSL Scheduling and Policies
  •     Complete All Exercises Related to Field Service Scheduling and Policies
  •     Identify Work Rules and Service Objectives
  •     Identify Scheduling Policies Included in Field Service
  •     Define the Difference Between the Service Appointment and Work Order
FSL Contractors
  •     Complete All Exercises Related to Contractors
  •     Explain Capacity with Contractors and How to Give Contractors First Preference
  •     Describe the Service Appointment Lifecycle and Related Status Transitions
Dispatcher Console
  •     Complete All Exercises Related to the Dispatcher Console
  •     Explore the Capabilities of the Dispatcher Console
  •     Book and Manage Service Appointments
  •     Track and Monitor Service Resources
  •     Describe the Schedule Optimization Model
Mobile Field Technicians
  •     Explain the Business Flow of a Case to Work Order to Service Appointment
  •     Identify the Key Tasks Performed by Each Field Service Role (Customer, Agent, Dispatcher, Field Tech, and Admin)
  •     Describe How Field Technicians Manage Their Service Appointments Using the Field Service Mobile App
  •     Complete Reporting and Mobile Exercises
Review and Resources
  •     Test Your Knowledge with Field Service Review Questions
  •     Access Field Service Resources

Updates in the Salesforce FSL-201 Exam Syllabus:

Salesforce FSL-201 exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual Field Service Lightning Consultant FSL-201 exam on the first attempt, you need to put in hard work on these Salesforce FSL-201 questions that provide updated information about the entire exam syllabus. Besides studying actual questions, you should take the Salesforce FSL-201 practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the Implementing Field Service Lightning FSL-201 exam practice test. Online and windows-based formats of the FSL-201 exam practice test are available for self-assessment.