Salesforce CRT-101 Exam Syllabus
Start Free CRT-101 Exam Practice After Reviewing the Topics
Before starting your CRT-101 exam preparation, it is recommended to review the complete Salesforce Prepare for your Administrator Certification Exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free CRT-101 questions. We also provide premium CRT-101 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
Salesforce CRT-101 Exam Objectives
| Section | Objectives |
|---|---|
| Configuration and Setup | This topic of the Salesforce Certified Administrator exam covers the setup and configuration of Salesforce, including company settings, user management, and security controls. Salesforce administrators must demonstrate their ability to properly configure and maintain the Salesforce environment. |
| Object Manager and Lightning App Builder | This topic focuses on the recognition of object architecture and relationships. Those who want to become Salesforce Certified Administrators must also understand the customization of the App. |
| Sales, Marketing, Service, and Support Applications | The topic of the CRT-101 exam assesses the Salesforce administrators’ knowledge of conducting campaign management, assessing sales productivity, and automating case management. |
| Productivity and Collaboration | This topic evaluates the candidate's understanding of Salesforce's productivity and collaboration tools, such as activity management, Chatter, the Salesforce Mobile App, and AppExchange applications. |
| Data and Analytics Management | It focuses on knowledge of data management tools. Salesforce administrators must also demonstrate their ability to create and customize reports and dashboards. |
| Workflow/Process Automation | This topic of the CRT-101 exam focuses on the candidate's understanding of Salesforce's automation capabilities, including the use of Flow and the approval process. As a Salesforce administrator, you must have knowledge of following approval processes. |
| Configuration and Setup | This section covers the initial setup and configuration of a Salesforce environment, including assigning company settings, managing user accounts, and adjusting security controls. |
| Object Manager and Lightning App Builder | It recognizes the importance of understanding object architecture and relationships in Salesforce. It also covers the customization of Lightning apps. |
| Sales, Marketing, Service, and Support Applications | This domain focuses on the practical application of Salesforce for campaign management, sales productivity, and case management automation. |
| Productivity and Collaboration | Here, the exam measures the understanding of Salesforce's productivity and collaboration tools. |
| Data and Analytics Management | This section covers data management tools, report generation, and dashboard creation in Salesforce. |
| Workflow and Process Automation | It defines workflow processes, introduces Salesforce Flow, and explains approval processes, showcasing how Salesforce automates business operations. |
| Official Information | https://trailheadacademy.salesforce.com/classes/crt101-prepare-for-your-administrator-certification-exam |
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