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Salesforce AP-222 Exam Syllabus

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Before starting your AP-222 exam preparation, it is recommended to review the complete Salesforce Accredited Agentforce 360 for Public Sector Professional exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free AP-222 questions. We also provide premium AP-222 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Salesforce
Vendor
AP-222
Exam Code
106
Total Questions
3
Total Exam Domains

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AP-222 EXAM QUESTIONS

Salesforce AP-222 Exam Objectives

Section 1: Agentforce Public Sector - Product-Specific Systems Knowledge
Weight:
45%
  • Document and articulate the business needs, value, and vision of the customer to support their desired business outcomes.
  • Given business requirements related to Licenses and Permits, configure the components to manage the lifecycle for internal and external users.
  • Given business requirements related to managing Inspections Management, configure the components required to manage the process and outcomes.
  • Given a set of business use cases related to implementing grants management, conduct the initial setup and configuration of Grants Management.
  • Given the requirements to manage Employee Experience Management, identify the Agentforce Public Sector packages to be configured and deployed to meet the requirements.
  • Given a process and requirements, identify repeatable decisions and how they can be built to determine an appropriate use case for the BRE.
  • Given requirements to save data from physical documents, assess the need for document processing capabilities and whether to use IDA, IDA/IFR.
  • Given a business process and set of requirements recommend and implement eSignature technologies.
  • Given requirements related to reporting/analytics, evaluate needs and recommend the appropriate option, Standard Reporting or CRM Analytics.
  • Identify the Agentforce Public Sector components that can be configured and deployed to meet the business requirement related to managing an Emergency Response.
Section 2: Public Sector Solution Product Configuration
Weight:
36%
  • Given a set of business requirements, identify the appropriate Omnistudio components that can accomplish those requirements most effectively.
  • Given a set of business requirements, identify the appropriate Agentforce Service components to provide based on business requirements.
  • Given business requirements for a digital customer experience, select the correct Agentforce Public Sector digital experience offering to meet the requirement.
  • Given a repeatable set of business logic, define the correct expression set and logical relationships to select and implement the automation tool.
  • Given a business scenario, define the correct steps and tools required to set up an org for Agentforce Public Sector.
  • Given a set of business requirements, identify when and how to use action plans to meet those requirements.
Section 3: Agentforce Public Sector Implementation Strategies and Best Practices
Weight:
19%
  • Given an implementation project scenario and business requirements, recommend the best approach to discover and design the optimal solution.
  • Given an implementation project scenario, design and document the Agentforce Public Sector solution highlighting solution implementation best practices.
  • Given a scenario, recommend approaches and techniques to leverage, and expand upon, the Agentforce Public Sector data model.
  • Given a business process, implement the appropriate data sharing and role management solution.
  • Given a set of business data requirements, design data management strategy and process to ensure high data quality and a seamless integration.
  • Given a customer scenario, map and document the business process, personas, and requirements.
  • Given a set of business requirements using Agentforce Public Sector, identify the necessary actions to ensure the solution is secure and can scale.
Info
https://trailheadacademy.salesforce.com/certificate/exam-public-sector-solutions-ap---AP-222