Salesforce AP-209 Exam Syllabus

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Before starting your AP-209 exam preparation, it is recommended to review the complete Salesforce Advanced Field Service Accredited Professional exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free AP-209 questions. We also provide premium AP-209 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Salesforce AP-209 Exam Objectives

Section	Weight	Objectives
Implementation Strategies and Design	7%	Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document). Given a scenario, determine appropriate deployment strategies and licensing needs
Resource Management	31%	Given a scenario, explain how to best manage resource availability Demonstrate the key capabilities of Service Territory Management Given a scenario, determine optimal management of different resource types Given a scenario, analyze how to best schedule resources
Foundation	16%	Given a scenario on complex work, analyze the optimal model to accomplish goals Given a scenario, explain how to construct maintenance plans In the dispatcher console, demonstrate capabilities to customize to improve dispatcher experience
Mobile	13%	Given a scenario, demonstrate how offline capabilities are utilized Explain benefits of extending SFS Mobile via customizations and extensions Determine how to manage techs via Mobile app and capabilities Given a scenario, demonstrate communication capabilities between dispatcher, tech and customer
Assets	11%	Demonstrate understanding of asset architecture Given a scenario, analyze the how to manage assets
Optimization	22%	Given a scenario, explain how service objectives are utilized Explain the key capabilities of global optimization Given a scenario, demonstrate how to troubleshoot optimization Determine how to improve optimization quality
Official Information		https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209

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