1. Home
  2. Salesforce
  3. AP-209 Exam Syllabus

Salesforce AP-209 Exam Syllabus

Start Free AP-209 Exam Practice After Reviewing the Topics

Before starting your AP-209 exam preparation, it is recommended to review the complete Salesforce Advanced Field Service Accredited Professional exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free AP-209 questions. We also provide premium AP-209 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Salesforce
Vendor
AP-209
Exam Code
68
Total Questions
6
Total Exam Domains

START FREE AP-209 EXAM PRACTICE

NO SIGNUP REQUIRED  •  100% FREE TO START

AP-209 EXAM QUESTIONS

Salesforce AP-209 Exam Objectives

Section 1: Implementation Strategies and Design
Weight:
7%
  • Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document).
  • Given a scenario, determine appropriate deployment strategies and licensing needs
Section 2: Resource Management
Weight:
31%
  • Given a scenario, explain how to best manage resource availability
  • Demonstrate the key capabilities of Service Territory Management
  • Given a scenario, determine optimal management of different resource types
  • Given a scenario, analyze how to best schedule resources
Section 3: Foundation
Weight:
16%
  • Given a scenario on complex work, analyze the optimal model to accomplish goals
  • Given a scenario, explain how to construct maintenance plans
  • In the dispatcher console, demonstrate capabilities to customize to improve dispatcher experience
Section 4: Mobile
Weight:
13%
  • Given a scenario, demonstrate how offline capabilities are utilized
  • Explain benefits of extending SFS Mobile via customizations and extensions
  • Determine how to manage techs via Mobile app and capabilities
  • Given a scenario, demonstrate communication capabilities between dispatcher, tech and customer
Section 5: Assets
Weight:
11%
  • Demonstrate understanding of asset architecture
  • Given a scenario, analyze the how to manage assets
Section 6: Optimization
Weight:
22%
  • Given a scenario, explain how service objectives are utilized
  • Explain the key capabilities of global optimization
  • Given a scenario, demonstrate how to troubleshoot optimization
  • Determine how to improve optimization quality
Info
https://trailheadacademy.salesforce.com/certificate/exam-advanced-field-service-ap---AP-209