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Salesforce Agentforce-Specialist Exam Topics

Salesforce Agentforce-Specialist Exam Overview :

Exam Name: Salesforce Certified Agentforce Specialist
Exam Code: Agentforce-Specialist
Certifications: Salesforce Agentforce Specialist Certification
Actual Exam Duration: 105 minutes
Expected no. of Questions in Actual Exam: 60
Exam Registration Price: First attempt free
See Expected Questions: Salesforce Agentforce-Specialist Expected Questions in Actual Exam

Salesforce Agentforce-Specialist Exam Objectives :

Section Weight Objectives
Prompt Engineering 30%
  • Given business requirements, identify when it's appropriate to use Prompt Builder.
  • Identify the right user roles to manage and execute prompt templates.
  • Identify the considerations for creating a prompt template.
  • Given a scenario, identify the appropriate grounding technique.
  • Explain the process for creating, activating, and executing prompt templates.
Agentforce Concepts 30%
  • Explain how an agent works and how the reasoning engine powers Agentforce.
  • Leverage standard topics, custom topics, standard agent actions, and custom agent actions.
  • Manage and monitor agent adoption.
  • Manage Agentforce user security.
  • Test an agent using Testing Center.
  • Deploy an agent from sandbox to production.
Agentforce and Data Cloud 20%
  • Improve agent’s response accuracy and personalize answers with Agentforce Data Library.
  • Ground with retrievers in Data Cloud.
Agentforce and Service Cloud 10%
  • Build an agent that answers questions based on Knowledge articles.
  • Connect an agent to a digital channel.
  • Given a scenario, identify the correct generative AI feature in Agentforce for Service.
Agentforce and Sales Cloud 10%
  • Given a scenario, identify the correct generative AI feature in Agentforce for Sales.
  • Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).
Official Information https://trailhead.salesforce.com/help?article=Salesforce-Certified-Agentforce-Specialist-Exam-Guide

Updates in the Salesforce Agentforce-Specialist Exam Topics:

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