1. Home
  2. Salesforce
  3. Agentforce-Specialist Exam Syllabus

Salesforce Certified Agentforce Specialist (AI-201) Exam Syllabus

Start Free Salesforce Certified Agentforce Specialist (AI-201) Exam Practice After Reviewing the Topics

Before starting your Salesforce Certified Agentforce Specialist (AI-201) exam preparation, it is recommended to review the complete Salesforce Certified Agentforce Specialist exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free Salesforce Certified Agentforce Specialist (AI-201) questions. We also provide premium Salesforce Certified Agentforce Specialist (AI-201) practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.

Salesforce Certified Agentforce Specialist (AI-201) Exam Objectives

Section Weight Objectives
Prompt Engineering 30%
  • Given business requirements, identify when it's appropriate to use Prompt Builder.
  • Identify the right user roles to manage and execute prompt templates.
  • Identify the considerations for creating a prompt template.
  • Given a scenario, identify the appropriate grounding technique.
  • Explain the process for creating, activating, and executing prompt templates.
Agentforce Concepts 30%
  • Explain how an agent works and how the reasoning engine powers Agentforce.
  • Leverage standard topics, custom topics, standard agent actions, and custom agent actions.
  • Manage and monitor agent adoption.
  • Manage Agentforce user security.
  • Test an agent using Testing Center.
  • Deploy an agent from sandbox to production.
Agentforce and Data Cloud 20%
  • Improve agent’s response accuracy and personalize answers with Agentforce Data Library.
  • Ground with retrievers in Data Cloud.
Agentforce and Service Cloud 10%
  • Build an agent that answers questions based on Knowledge articles.
  • Connect an agent to a digital channel.
  • Given a scenario, identify the correct generative AI feature in Agentforce for Service.
Agentforce and Sales Cloud 10%
  • Given a scenario, identify the correct generative AI feature in Agentforce for Sales.
  • Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).
Official Information https://trailhead.salesforce.com/help?article=Salesforce-Certified-Agentforce-Specialist-Exam-Guide

Limited Time Offer

50%

Off

Get Premium Salesforce Certified Agentforce Specialist (AI-201) Questions as Interactive Practice Test or PDF