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Salesforce Salesforce-Certified-Administrator Exam

Salesforce Certified Administrator

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Salesforce Salesforce-Certified-Administrator Questions

Q1.

Customer service accesses articles with the Knowledge Lightning component on the Service Cloud Console. Billing department users would like similar functionality on the case record without using the console.

How should the administrator configure this request?

Q2.

Cloud Kicks (CK) needs a new sales application. The administrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs.

What are two considerations when installing a managed package in a sandbox?

Choose 2 answers.

Q3.

Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category. The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.

How should the administrator configure Salesforce to meet this requirement?

Q4.

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

Q5.

The CTO of AW Computing has defined a new policy for cases to improve customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents. Any cases that are still in the New status after 4 hours must be escalated to support management.

What case management tools need to be utilized for this requirement?

Solutions:
Question: 1 Answer: C
Question: 2 Answer: B, D
Question: 3 Answer: B
Question: 4 Answer: B
Question: 5 Answer: C

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Scarlet Bosconovitch 23 hours ago
Just like these sample questions is there also a sample of online practice test?
upvoted 1 times
Admin 6 days ago
Hi. Yes, please follow the link below. https://www.study4exam.com/opt_demo/online.php
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Keira Rogers 4 days ago
Passed now the Salesforce Certified Administrator exam... so happy for the help you offered me!
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Paul 5 days ago
it's right Q3 answer C?
upvoted 1 times
Paul 4 days ago
ok thx. ok, i was undecided between C and D
upvoted 1 times
Campy 5 days ago
The case is unassigned, leading you to D and while you can do most of it with D, you can't notify the manager. For that you need C.
upvoted 1 times
Campy 4 days ago
Additionally, the time element - while you could do this using an assignment rule by using a formula, the escalation rule has this built-in - and SF always prefers the simpler solution.
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Adam Black 7 days ago
Very good practice questions. It is exactly what I needed to pass the exam.
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