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Field-Service-Consultant Exam Questions

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Field-Service-Consultant Exam Questions

Free Field-Service-Consultant Exam Questions - Salesforce Field-Service-Consultant Exam

Salesforce Field-Service-Consultant Exam

Salesforce Certified Field Service Consultant

Total Questions: 281

Last Updated : 13-01-2022

Based on Official Syllabus Topics of Actual Salesforce Field-Service-Consultant Exam

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Salesforce Field-Service-Consultant Questions

Q1.

Service appointments in a ''cannot complete'' status may indicate that an

additional part or expert assistance is needed to complete the work. Universal

containers defined that service appointments in a ''cannot complete'' status are unable

to be rescheduled or unscheduled for history tracking purposes.

Which two items should the consultant recommend to meet the requirement?

Choose 2 answers

ADefine ''cannot complete'' as a pinned status for auto-dispatch services.

BDefine ''cannot complete'' as a pinned status for scheduling and optimization services.

CEnsure that status transitions are configured to prevent the update from ''cannot
complete'' to ''none'.

DEnsure that status transition are configured to allow the status update from ''cannot
complete'' to ''scheduled''.

Q2.

Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue.

How can the Dispatcher ensure that the required staff is assigned to the project?

AAssign the existing Work Order to a Crew.

BAssign the existing Service Appointment to a Crew.

CAssign the existing Work Order to each staff member.

DCreate a new Service Appointment and assign a Crew.

Q3.

Containers wants to offer their Field Technicians a more limited view of Work Orders and Service Appointments in the Field Service mobile app compared to their Dispatchers. What should a Consultant recommend so the Field Technician sees only the necessary fields?

AField Technician Page Layouts

BField Technician Visualforce Pages

CField Technician Field Sets

DField Technician Mini-Page Layouts

Q4.

Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

AAdd the allowed Status Transitions in Field Service Settings.

BAdd new Status to the Work Order

CAdd the Status Transitions to the Technicians' Profile.

DAdd new Status to the Service Appointment.

Q5.

Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

ACreate a New Task linked to the Contact and assign to a Sales Rep.

BAdd a ''Create Opportunity'' Quick Action to the Work Order Line Item.

CCreate a custom Visualforce page to create a new Opportunity.

DAdd an ''Upsell'' Quick Action to the Account that creates a new Work Order

Solutions:

Question: 1 Answer: B, C

Question: 2 Answer: D

Question: 3 Answer: A

Question: 4 Answer: C, D

Question: 5 Answer: B

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