PMI-PMOCP Exam Syllabus

Task 1 Elevate Organizational Project Management

• Conduct a comprehensive assessment of current OPM competencies across
the organization
• Develop a tailored OPM competency framework aligned with industry
standards and organizational needs
• Create individual and team development plans to enhance specific OPM
competencies
• Implement targeted training programs and workshops for different
competency levels
• Establish a mentoring program pairing experienced professionals with
developing professionals
• Integrate OPM competencies into performance management and career
progression systems
• Regularly assess and update the competency framework to reflect evolving
industry trends and organizational requirements

Task 2 Shape the Organizational Project Management Culture

• Assess the current organizational culture and its alignment with OPM
principles
• Develop a clear vision and set of values that support project culture
• Engage leadership in championing OPM practices and demonstrating
commitment
• Implement change management strategies to facilitate cultural shift

Task 3 Drive Organizational Project Management Maturity

• Conduct a comprehensive OPM maturity assessment using established
models
• Develop a roadmap for OPM maturity improvement with clear milestones and
targets
• Develop and implement key performance indicators (KPIs) to measure OPM
maturity progress
• Provide targeted training and development programs to address specific
maturity gaps
• Regularly benchmark OPM practices against industry standards and best
practices

Task 4 Cultivate Organizational Project Management Capabilities

• Identify and prioritize key OPM capabilities required for organizational success
• Assess current OPM capabilities against desired future state to identify gaps
• Develop a capability development plan addressing people, processes, and
technology
• Identify risk categories
• Coach/mentor team on risk management best practices (servant leadership)
• Lead stakeholders to adopt the risk strategy

Task 1 Architect PMO Strategy

• Assess the current state of project management and
organizational needs
• Define the PMO's vision, mission, and strategic objectives
• Develop a PMO strategy that aligns with organizational goals and
addresses key pain points
• Develop a risk management plan for the PMO
• Create a roadmap for PMO implementation or enhancement with
clear milestones
• Develop a communication plan to articulate PMO value and engage
stakeholders
• Implement performance metrics to measure PMO value and strategic
impact

Task 2 Steward the PMO Mandate

• Clearly define the scope and authority of the PMO within the organization
• Establish the PMO's roles and responsibilities in relation to projects and
stakeholders
• Develop a PMO charter that outlines the PMO's purpose, objectives, and
key functions
• Secure executive sponsorship and support for the PMO mandate
• Implement a stakeholder engagement plan to build buy-in for the PMO's
mandate
• Create a framework for regularly reviewing and updating the PMO mandate

Task 3 Establish and Maintain PMO Governance

• Establish a governance framework that defines PMO oversight and
decision-making processes
• Establish reporting structures and communication channels for effective
governance
• Develop escalation procedures
• Implement regular governance reviews to ensure effectiveness and adapt
to changing needs

Task 1 Managing Potential and Current PMO Customers

• Identify and categorize potential and current PMO customers within the
organization
• Develop customer personas to understand different needs and
expectations
• Establish regular check-ins and feedback mechanisms with key
customers
• Develop a strategy to promote PMO services to potential customers

Task 2 Orchestrating Solutions to Address Customer’ Needs

• Conduct regular surveys and interviews to assess PMO customer needs
• Develop a systematic approach for capturing and analyzing PMO
customer expectations and requirements
• Create a prioritization framework for addressing PMO customer needs
based on strategic importance
• Develop a feedback loop to continuously improve PMO services based on
PMO customer input

Task 3 Articulate and Evolve PMO Value Proposition

• Clearly articulate the benefits and value that the PMO brings to the
organization
• Create case studies and success stories that demonstrate PMO impact
• Implement a system to measure and quantify the PMO's contribution to
organizational success
• Regularly review and update the value proposition to align with changing
organizational needs
• Develop targeted messaging for different customer groups to
communicate PMO value
• Establish a continuous improvement process to enhance the PMO's value
delivery

Task 4 Designing and implementing PMO Services

• Conduct a needs assessment to identify required PMO services
• Create tailored service offerings to meet the diverse needs of different
customer groups
• Create standardized processes for each PMO service
• Develop a service catalog detailing PMO offerings and their benefits
• Implement a service level agreement SLA) framework for PMO offerings
• Establish a mechanism for continuous service improvement based on
feedback and performance

Task 1 Onboarding PMO Services

• Develop a structured onboarding process for new PMO service customers
• Create documentation and user guides for PMO services
• Implement a training program to educate customers on PMO services and
processes
• Establish a support system for assisting users during the onboarding phase
• Develop a communication plan to introduce new services to potential
customers
• Create a feedback mechanism to gather insights during the
onboarding process

Task 2 Managing PMO Services

• Implement a phased approach for rolling out complex or high-impact
services
• Establish clear service delivery processes and workflows for each PMO
offering
• Implement a resource allocation system to ensure efficient service delivery
• Develop quality control measures to maintain consistency in service delivery
• Create a customer feedback system to continuously improve service
delivery
• Implement performance metrics to track and optimize service delivery
efficiency
• Establish escalation procedures for handling service delivery issues

Task 3 Managing PMO Resources

• Develop a resource management plan aligned with PMO service demands
• Implement a skills matrix to match PMO resources with required
competencies
• Establish a capacity planning process to optimize resource utilization
• Establish a process for managing external resources and contractors

Task 1 Optimizing PMO Service Performance

• Develop key performance indicators (KPIs) for each PMO service
• Implement a performance measurement system to track service
effectiveness
• Establish regular performance review cycles for PMO services
• Create a dashboard for real-time monitoring of service performance
• Develop a process for addressing performance gaps and implementing
improvements
• Establish a feedback loop to incorporate customer satisfaction into
performance evaluations

Task 2 Assessing and Improving PMO Services Maturity

• Develop a PMO services maturity model or adopt an existing framework
• Conduct regular maturity assessments of PMO services
• Create a roadmap for advancing PMO services maturity
• Implement continuous improvement initiatives based on maturity
assessment results
• Implement a change management process to support maturity
improvement initiatives

Task 3 Assessing and Improving PMO Team Competencies

• Develop a competency framework specific to PMO roles and responsibilities
• Conduct regular skills assessments of PMO team members
• Create individual development plans for PMO staff
• Implement a training and certification program to enhance PMO
competencies
• Establish mentoring and coaching initiatives within the PMO team
• Develop a knowledge sharing platform to facilitate peer learning
• Implement a performance management system that incorporates
competency development

Task 4 Optimizing PMO Value

• Develop metrics to quantify the PMO's contribution to organizational success
• Implement a value tracking system to monitor PMO impact over time
• Conduct regular customer surveys to assess perceived PMO value
• Create case studies demonstrating PMO contributions to the organization
• Establish a continuous improvement process focused on enhancing PMO
value delivery
• Develop a communication strategy to articulate PMO value to key customers
• Implement a benchmarking process to compare PMO value against industry
standards

Task 1 Enabling a Value-Driven Mindset

• Analyze Data for Informed Decision-Making
• Drive Continuous Process Improvement
• Make Strategic Decisions
• Drive Innovation
• Solve Problems
• Think Strategically

Task 2 Fostering Customer-Centricity to Drive Improved Interpersonal Relationships

• Foster Collaboration
• Communicate Effectively
• Managing Conflicts
• Focus on Customers
• Apply Interpersonal Intelligence
• Negotiate Skillfully
• Promote Teamwork
• Build Relationships
• Manage Stakeholders

Task 3 Elevating Personal Impact and Effectiveness

• Ensure Accuracy
• Demonstrate Adaptability
• Uphold Integrity and Ethics
• Maintain Objectivity
• Act Proactively
• Build Resilience
• Manage Time Effectively

Task 4 Leveraging Technical Skills to Deliver Results

• Optimize Processes
• Manage Projects
• Respond to Risks
• Deliver Training

Task 5 Shaping Organizational Direction

• Apply Business Acumen
• Demonstrate Cultural Awareness
• Lead and Empower Teams
• Influence Strategic Direction

https://www.pmi.org/certifications/pmo-certified-professional-pmi-pmocp