PeopleCert ITILSC-OSA Exam Topics
ITIL Service Capability Operational Support and Analysis
Total Questions: 26What is Included in the PeopleCert ITILSC-OSA Exam?
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PeopleCert ITILSC-OSA Exam Overview :
Exam Name | ITIL Service Capability Operational Support and Analysis |
Exam Code | ITILSC-OSA |
Actual Exam Duration | 20 minutes |
Expected no. of Questions in Actual Exam | 8 |
Official Information | https://www.axelos.com/Corporate/media/Files/Syllabi/The_ITIL_Intermediate_Qualification_Operational_Support_and_Analysis_Certificate_Syllabus_v5-4.pdf |
See Expected Questions | PeopleCert ITILSC-OSA Expected Questions in Actual Exam |
Take Self-Assessment | Use PeopleCert ITILSC-OSA Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
PeopleCert ITILSC-OSA Exam Topics :
Section | Objectives |
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Learning Unit OSA01: Introduction to operational support and analysis | Bloom’s Level 2 Objectives – Full understanding of Operational Support and Analysis (OSA) terms and core concepts.
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Learning Unit OSA02: Event management | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of event management principles, techniques and relationships and the application of them to the operation of effective service solutions.
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Learning Unit OSA03: Incident management | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of incident management principles, techniques and relationships and the application of them to the support and operation of effective service solutions.
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Learning Unit OSA04: Request fulfilment | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of request fulfilment principles, techniques and relationships and the application of them to the support and operation of effective service solutions
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Learning Unit OSA05: Problem management | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of problem management principles, techniques and relationships and the application of them to the support and operation of effective service solutions.
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Learning Unit OSA06: Access management | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of access management principles, techniques and relationships and the application of them to the support and operation of effective service solutions.
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Learning Unit OSA07: The service desk | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of service desk principles, techniques and relationships and the application of them to the support and operation of effective service solutions.
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Learning Unit OSA08: Functions and Roles | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of OSA principles, techniques and relationships and the application of them to the support and operation of effective service solutions
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Learning Unit OSA09: Technology and implementation considerations | Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of technology and implementation and the application of them for the effective management of OSA.
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Updates in the PeopleCert ITILSC-OSA Exam Topics:
PeopleCert ITILSC-OSA exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual ITIL ITILSC-OSA exam on the first attempt, you need to put in hard work on these questions as they cover all updated PeopleCert ITILSC-OSA exam topics included in the official syllabus. Besides studying actual questions, you should take the PeopleCert ITILSC-OSA practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the ITIL Service Capability Operational Support and Analysis ITILSC-OSA exam practice test. Online and Windows-based formats of the ITILSC-OSA exam practice test are available for self-assessment.
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