PeopleCert ITIL4-DPI Exam Syllabus
Start Free ITIL4-DPI Exam Practice After Reviewing the Topics
Before starting your ITIL4-DPI exam preparation, it is recommended to review the complete PeopleCert ITIL 4 Strategist: Direct, Plan and Improve exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free ITIL4-DPI questions. We also provide premium ITIL4-DPI practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
PeopleCert ITIL4-DPI Exam Objectives
| Section 1: Key concepts | |
|
Weight: - |
Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
|
| Section 2: Governance and Compliance | |
|
Weight: - |
Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
|
| Section 3: Service Performance Metrics | |
|
Weight: - |
Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
|
| Section 4: Continual improvement | |
|
Weight: - |
Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
|
| Section 5: Risk Management | |
|
Weight: - |
Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
|
| Section 6: Value Stream Mapping | |
|
Weight: - |
Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
|
| Section 7: Communication and Collaboration | |
|
Weight: - |
Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
|
| Section 8: Planning | |
|
Weight: - |
Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
|
| Section 9: Organization change management | |
|
Weight: - |
Focus on the importance of organisational change management in the context of IT service management and continuous improvement.
|
| Info | |