PeopleCert ITIL-SOA Exam Topics

PeopleCert ITIL-SOA Exam

ITIL Service Offerings and Agreements

Total Questions: 14

Last Updated : 12-04-2024

What is Included in the PeopleCert ITIL-SOA Exam?

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PeopleCert ITIL-SOA Exam Overview :

Exam Name	ITIL Service Offerings and Agreements
Exam Code	ITIL-SOA
Actual Exam Duration	90 minutes
Official Information	https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/service-offerings-and-agreements
See Expected Questions	PeopleCert ITIL-SOA Expected Questions in Actual Exam
Take Self-Assessment	Use PeopleCert ITIL-SOA Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure

PeopleCert ITIL-SOA Exam Topics :

Section	Objectives
Learning Unit SOA01: Introduction to service offerings and agreements (SOA)	Bloom’s Level 2 Objectives – Full understanding of SOA terms and core concepts The value to the business of SOA activities The lifecycle within the SOA context How services deliver value to customers and the business and the relevance to the SOA processes How requirements are identified through the SOA processes Understanding return on investment (ROI) and the business case
Learning Unit SOA02: Service portfolio management	Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of service portfolio management principles, techniques and relationships and their application for the effective management of service offerings and agreements Service portfolio management, including concepts, methods, activities, roles and operation as well as its organizational structure and the interfaces with other processes Service portfolio management in relationship to the service catalogue and service pipeline and how these support SOA Metrics and critical success factors (CSFs) associated with service portfolio management in support of SOA
Learning Unit SOA03: Service catalogue management	Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of service catalogue management principles, techniques and relationships and their application for the effective management of service offerings and agreements Service catalogue management, including its concepts, activities, roles and operation as well as its organizational structure and the interfaces with other processes Service catalogue in relationship to the service portfolio, the business catalogue, the technical service catalogue and how these components are used to ensure service quality within SOA Metrics and CSFs associated with service catalogue management in support of SOA
Learning Unit SOA04: Service level management	Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of service level management principles, techniques and relationships and their application for the effective management of service offerings and agreements Service level management (SLM), including its concepts, activities, roles and operation as well as its organizational structure and any interfaces with other processes SLM components and activities, including service level agreements (SLAs) structures, service level requirements (SLRs), operational level agreements (OLAs), CSFs, underpinning contracts (UCs), their metrics, performance and monitoring How these components are used to ensure service quality within SOA
Learning Unit SOA05: Demand management	Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of demand management principles, techniques and relationships and their application for the effective management of service offerings and agreements Demand management process, including its concepts, activities, roles and operation as well as its organizational structure and any interfaces with other processes Demand for services especially in relation to patterns of business activity and how it is used within SOA Service portfolio interaction with demand management and how demand can be managed for service in relation to providing business benefits and in support of SOA Metrics and CSFs associated with demand management in support of SOA
Learning Unit SOA06: Supplier management	Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of supplier management principles, techniques and relationships and the application of them for the effective management of service offerings and agreements Supplier management process inclusive of its concepts, activities, roles and operation including its organizational structure as well as any interfaces with other processes Supplier management components and activities (for example supplier categorization, supplier evaluation, supplier and contract database, metrics and CSFs) and how these are used to ensure service quality within SOA
Learning Unit SOA07: Financial Management for IT services	Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of financial management for IT services principles, techniques and relationships and their application for the effective management of service offerings and agreements Financial management for IT services, including its concepts, activities, roles and operation as well as its organizational structure and any interfaces with other processes Financial management for IT services components and activities, including budgeting, accounting and charging and how these are used to ensure service quality within SOA Metrics and CSFs associated with financial management for IT services in support of SOA
Learning Unit SOA08: Business relationship management	Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of business relationship management principles, techniques and relationships and their application for the effective management of service offerings and agreements Business relationship management, including its concepts, activities, roles and operation as well as its organizational structure and any interfaces with other processes Metrics and CSFs associated with business relationship management in support of SOA
Learning Unit SOA09: SOA roles and responsibilities	Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of SOA roles and their application for the effective management of service offerings and agreements The roles and responsibilities related to all of the SOA processes
Learning Unit SOA10: Technology and implementation considerations	Bloom’s Level 4 Objectives – The knowledge, interpretation and analysis of technology and implementation and their application for the effective management of service offerings and agreements Service management tools and where/how they would be used within SOA for process implementation The tools that support SOA What best practices should be used in order to alleviate challenges and risks when implementing Service Management technologies and designing technology architectures

Updates in the PeopleCert ITIL-SOA Exam Topics:

PeopleCert ITIL-SOA exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual ITIL ITIL-SOA exam on the first attempt, you need to put in hard work on these questions as they cover all updated PeopleCert ITIL-SOA exam topics included in the official syllabus. Besides studying actual questions, you should take the PeopleCert ITIL-SOA practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the ITIL Service Offerings and Agreements ITIL-SOA exam practice test. Online and Windows-based formats of the ITIL-SOA exam practice test are available for self-assessment.

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