PeopleCert ITIL Foundation v5 Exam Syllabus
Start Free ITIL Foundation v5 Exam Practice After Reviewing the Topics
Before starting your ITIL Foundation v5 exam preparation, it is recommended to review the complete PeopleCert ITIL Foundation (Version 5) exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free ITIL Foundation v5 questions. We also provide premium ITIL Foundation v5 practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
PeopleCert ITIL Foundation v5 Exam Objectives
| Section 1: Digital product and service management concepts | |
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Understand the core concepts behind modern digital products and services, including value creation, continual improvement, and how products and services are managed across their lifecycle.
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| Section 2: Value co-creation | |
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Discover how value is co-created through collaboration between service providers, consumers, and stakeholders, while weighing outcomes, costs, risks, experience and sustainability.
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| Section 3: The dimensions of product and service management | |
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Delve into the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to digital product and service management.
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| Section 4: ITIL Value System | |
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Gain an understanding of the ITIL Value System and how it brings together guiding principles, governance, value chain activities, management practices, and continual improvement.
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| Section 5: The ITIL Guiding Principles | |
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Learn how to apply the framework's guiding principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments.
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| Section 6: The product and service lifecycle | |
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Develop a solid understanding of the purpose of each product and service lifecycle management activity; from discovery and design to operation, delivery and support; and how they work together to create value.
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| Section 7: ITIL's management practices | |
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Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across organizations.
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| Section 8: Continual improvement | |
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Learn how continual improvement is embedded within ITIL. Cover the continual improvement model's step-by-step approach and see how it supports long-term organizational success.
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| Section 9: Value Stream Mapping and Management | |
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Understand how to identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.
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