PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus
Start Free ITIL-4-Specialist-Create-Deliver-and-Support Exam Practice After Reviewing the Topics
Before starting your ITIL-4-Specialist-Create-Deliver-and-Support exam preparation, it is recommended to review the complete PeopleCert ITIL 4 Specialist: Create, Deliver and Support exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free ITIL-4-Specialist-Create-Deliver-and-Support questions. We also provide premium ITIL-4-Specialist-Create-Deliver-and-Support practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
Vendor
ITIL-4-Specialist-Create-Deliver-and-Support
Exam Code
73
Total Questions
9
Total Exam Domains
PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Objectives
| Section 1: Service Design and Development | |
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Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components and ensure service quality.
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| Section 2: Service Delivery | |
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Understand the processes and activities of delivering high-quality IT services, including service transition and operation.
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| Section 3: Service Support | |
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Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
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| Section 4: Service Performance Metrics | |
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Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
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| Section 5: Service Automation and Technology | |
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Discover the role of automation and technology in service creation, delivery and support.
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| Section 6: Culture and Collaboration | |
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Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.
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| Section 7: Continuous Improvement | |
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Continuous improvement is the ITIL framework's main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.
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| Section 8: Customer and User Experience | |
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Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.
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| Section 9: ITIL 4 Principles | |
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Apply ITIL 4's guiding principles ("Focus on Value", "Start Where You Are", and "Optimise and Automate") to boost efficiency.
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