PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Topics

PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Overview :

Exam Name:	ITIL 4 Specialist: Create, Deliver and Support
Exam Code:	ITIL-4-Specialist-Create-Deliver-and-Support
Certifications:	PeopleCert ITIL, PeopleCert ITIL 4 Specialist Certifications
Actual Exam Duration:	90 minutes
Expected no. of Questions in Actual Exam:	40
Exam Registration Price:	$660
See Expected Questions:	PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Expected Questions in Actual Exam

PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Objectives :

Section	Objectives
Service Design and Development	Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components and ensure service quality.
Service Delivery	Understand the processes and activities of delivering high-quality IT services, including service transition and operation.
Service Support	Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
Service Performance Metrics	Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
Service Automation and Technology	Discover the role of automation and technology in service creation, delivery and support.
Culture and Collaboration	Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.
Continuous Improvement	Continuous improvement is the ITIL framework's main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.
Customer and User Experience	Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.
ITIL 4 Principles	Apply ITIL 4's guiding principles ("Focus on Value", "Start Where You Are", and "Optimise and Automate") to boost efficiency.
Official Information	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-create-deliver-and-support-2693

Updates in the PeopleCert ITIL-4-Specialist-Create-Deliver-and-Support Exam Topics:

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