PeopleCert ITIL-4-Foundation Exam Syllabus
ITIL 4 Foundation
Total Questions: 503What is Included in the PeopleCert ITIL-4-Foundation Exam?
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PeopleCert ITIL-4-Foundation Exam Overview :
| Exam Name | ITIL 4 Foundation |
| Exam Code | ITIL-4-Foundation |
| Actual Exam Duration | 60 minutes |
| Expected no. of Questions in Actual Exam | 40 |
| Exam Registration Price | $338 |
| Official Information | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565 |
| See Expected Questions | PeopleCert ITIL-4-Foundation Expected Questions in Actual Exam |
| Take Self-Assessment | Use PeopleCert ITIL-4-Foundation Practice Test to Assess your preparation - Save Time and Reduce Chances of Failure |
PeopleCert ITIL-4-Foundation Exam Topics :
| Section | Weight | Objectives |
|---|---|---|
| 1. Understand the key concepts of service management | 1.1 Recallthe definitionof: a)Service b)Utility c)Warranty d)Customer e)User f)Service management g)Sponsor 1.2 Describe the key concepts of creating value withservices: a)Cost b)Value c)Organization d)Outcome e)Output f)Risk g)Utility h)Warranty 1.3 Describe the key concepts of service relationships: a)Service offering b)Service relationship management c)Service provision d)Service consumption |
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| 2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management | 2.1 Describe the nature, use and interactionof the guiding principles 2.2 Explain the use of the guiding principles (4.3): a)Focus on value (4.3.1–4.3.1.4) b)Start where you are (4.3.2 –4.3.2.3) c)Progress iteratively with feedback (4.3.3 –4.3.3.3) d)Collaborate and promote visibility (4.3.4 –4.3.4.4) e)Think and work holistically (4.3.5 –4.3.5.1) f)Keep it simple and practical (4.3.6 –4.3.6.3) g)Optimize and automate (4.3.7 –4.3.7.3) |
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| 3. Understand the four dimensions of service management | 3.1 Describe the four dimensions of service management (3): a)Organizations and people (3.1) b)Information and technology (3.2) c)Partners and suppliers (3.3) d)Value streams and processes (3.4-3.4.2) |
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| 4. Understand the purpose and components of the ITIL service value system | 4.1 Describe the ITIL service value system (4.1) | |
| 5. Understand the activities of the service value chain, and how they interconnect | 5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5) 5.2 Describe the purpose of each value chain activity: a)Plan b)Improve c)Engage d)Design & transition e)Obtain/build f)Deliver & support |
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| 6. Know the purpose and key terms of 15ITIL practice | 6.1 Recall the purpose of the followingITIL practices: a)Information security management (5.1.3) b)Relationship management (5.1.9) c)Supplier management (5.1.13) d)IT asset management (5.2.6) e)Monitoring and event management (5.2.7) f)Release management (5.2.9) g)Service configuration management (5.2.11) h)Deployment management (5.3.1) i)Continual improvement (5.1.2) j)Change enablement(5.2.4) k)Incident management (5.2.5) l)Problem management (5.2.8) m)Service request management (5.2.16) n)Service desk (5.2.14) o)Service level management (5.2.15) 6.2 Recall definitionsofthe followingITIL terms: a)IT asset b)Event c)Configuration item d)Change e)Incident f)Problem g)Known erro |
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| 7. Understand 7ITIL practices | 7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain: a)Continual improvement (5.1.2) including:-The continual improvement model (4.6, fig 4.3) b)Change enablement(5.2.4) c)Incident management (5.2.5) d)Problem management (5.2.8) e)Service request management (5.2.16) f)Service desk (5.2.14) g)Service level management (5.2.15–5.2.15.1) |
Updates in the PeopleCert ITIL-4-Foundation Exam Syllabus:
PeopleCert ITIL-4-Foundation exam questions and practice test are the best ways to get fully prepared. Study4exam's trusted preparation material consists of both practice questions and practice test. To pass the actual ITIL ITIL-4-Foundation exam on the first attempt, you need to put in hard work on these PeopleCert ITIL-4-Foundation questions that provide updated information about the entire exam syllabus. Besides studying actual questions, you should take the PeopleCert ITIL-4-Foundation practice test for self-assessment and actual exam simulation. Revise actual exam questions and remove your mistakes with the ITIL 4 Foundation ITIL-4-Foundation exam practice test. Online and windows-based formats of the ITIL-4-Foundation exam practice test are available for self-assessment.
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