PeopleCert ITIL-4-Foundation Exam Syllabus
Start Free ITIL-4-Foundation Exam Practice After Reviewing the Topics
Before starting your ITIL-4-Foundation exam preparation, it is recommended to review the complete PeopleCert ITIL 4 Foundation exam syllabus and carefully go through the exam objectives listed below. Once you understand the exam structure and objectives, you should practice using our free ITIL-4-Foundation questions. We also provide premium ITIL-4-Foundation practice test, fully updated according to the latest exam objectives, to help you accurately assess your preparedness for the actual exam.
PeopleCert ITIL-4-Foundation Exam Objectives
| Section 1: Service management concepts | |
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Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
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| Section 2: Service value system | |
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Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
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| Section 3: Four dimensions of service management | |
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Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
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| Section 4: Guiding principles | |
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Develop a mindset for adopting ITIL practices and adapting them to your specific needs with the seven guiding principles of ITIL 4.
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| Section 5: Service Value Chain | |
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Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.
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| Section 6: ITIL practices | |
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Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
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| Section 7: Continuous improvement | |
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Focus on the central ITIL 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
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| Section 8: Service Level Agreements | |
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Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
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| Section 9: Key metrics and performance indicators | |
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Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
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